Company Overview
Unity Connected Solutions is a full-service communications provider specializing in the design, implementation, optimization, and management of voice, video, and data technologies. We aim to enhance business productivity, efficiency, and communication quality. At Unity Connected Solutions, we collaborate closely with our clients to address their most critical communication challenges, partnering with them to deliver tailored solutions that meet their specific business needs. Our company is "Driven by Customers, Powered by Trust."
As part of our continued growth, Unity is seeking a skilled and versatile Field Technician to support and maintain a range of technical systems across client sites in Vancouver, and on the Island. This hands-on role involves service delivery, system implementation, troubleshooting, and coordination with internal teams and external partners. The ideal candidate will have a solid background in access control, surveillance, telephony, and networking, combined with strong communication and documentation skills.
Key Responsibilities:
Technical Implementation & Support
• Install, configure, and maintain access control systems (Avigilon, OMNIA, AmanoNet)
• Support surveillance systems and configure IP cameras and fob-based door access
• Implement and support telephony systems, including Mitel (MiVB) and SARA pendant systems
• Perform VLAN/IP changes, structured cabling, and switch configuration
• Provide Tier 2 remote support and assist with MAC (Move, Add, Change) work orders
• Respond to SEV1/P1 tickets and provide after-hours/on-call emergency support
Preventative Maintenance & Service
• Conduct routine system checks and preventative maintenance
• Diagnose and resolve service issues promptly and professionally
• Complete all service and MAC tickets using Unity’s ticketing system in real time
• Ensure work meets documented scope, timelines, and quality expectations
Project & Documentation
• Coordinate with Project Managers to execute technical tasks and implementations
• Create and maintain accurate documentation, including SOPs, floorplans, and wiring diagrams.
• Participate in monthly service reviews, identify recurring issues, and recommend process improvements
Customer Interaction & Collaboration
• Communicate effectively with client staff and Unity's infrastructure and dispatch teams
• Provide timely updates before initiating any work on-site
• Collaborate with third-party vendors and client IT teams to ensure seamless execution
Qualifications:
• 3–5 years of field experience in the service and implementation of telecom or security systems
• Hands-on experience with access control, surveillance, and telephony systems (e.g., Avigilon, Mitel, NEC, SARA)
• Solid understanding of VoIP systems and SIP protocols
• Strong LAN/WAN troubleshooting skills; familiarity with VLANs and IP schema management
• Basic knowledge of firewall technologies (Cisco, Fortinet, Palo Alto) is an asset
• Structured cabling experience: data cabling certifications preferred
• Proven ability to coordinate projects, troubleshoot technical issues, and maintain detailed documentation
• Proficient in Microsoft Office 365 (Teams, Outlook, Excel, PowerPoint, Visio)
• Excellent written and verbal communication skills
• Able to work independently and collaboratively as part of a team
• Willingness to work flexible shifts, including after-hours and on-call support
• Valid driver’s license and ability to travel.
• Demonstrates both character and competence; acts with integrity, takes ownership, delivers high-quality work, and approaches tasks with urgency
• Consistently models professionalism, accountability, and ethical conduct
Nice to Have
• Certification in Avaya (IP Office), Mitel (Business), or NEC (SV9100) systems
• Familiarity with Panasonic (TDE/NS100) and Status (SARA) systems
• Experience supporting nurse call or senior care technologies
• Data cabling certifications (e.g., BICSI, Fluke)
• Familiarity with Q360 or similar ERP/ticketing platforms
• Experience working in healthcare, long-term care, or other regulated environments
• Working knowledge of Bluebeam for reviewing and editing technical drawings
• Understanding of low-voltage permitting and safety compliance requirements in BC
Job Type: Full-time
Pay: $55,667.07-$75,000.00 per year
Benefits:
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Profit sharing
• RRSP match
• Vision care
Licence/Certification:
• Current Drivers License (required)
Work Location: On the road
