Position objective:
Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
Key responsibility:
Financial:
• To drive the store team to achieve the store target and store KPIs.
• To ensure store shrinkage is less than 0.2% of the cost of sale.
Process:
• To conduct regular financial and stock audits.
• To regularly update, track, and communicate the store dashboard.
• To maintain the VM standards in the store.
• To maintain the employee records (leave management, passport, performance and conduct history, roster management).
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Develop and implement action plans based on performance metrics to drive results.
• Maintain the back store operation and replenishment of the merchandise.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.
Customer:
• To drive the store team to achieve club apparel, NPS, and DSES goals.
• To maintain a relationship with the mall management.
• To effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• To manage people regarding performance and conduct of store employees.
Learning:
• To constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify the learning gaps of the team and create a process to address the same.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
Desired experience:
The ideal store manager in a retail company should have 5+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
