On behalf of our client, we are looking for an IT Manager to join their team in Riyadh.
Job Summary
To own and drive the full spectrum of
Information Technology and Digital Services for Orgnization's operations in Saudi
Arabia. The post-holder is the single point of accountability for strategy,
delivery, support, and continuous improvement across infrastructure,
applications, cybersecurity, venue technology, and innovation—while
orchestrating close alignment with Orgnization’s regional stack and EpicXP
shared-service platform.
Responsibilities
Strategy & Governance
•Develop and
maintain a 3-year Saudi IT road-map aligned to group objectives and local
business needs.
•Establish and
enforce policies, standards, and KPIs in line with ITIL 4, COBIT, ISO 27001,
NCA regulations, and KSA PDPL.
•Prepare and
manage annual OPEX/CAPEX budgets; implement FinOps practices to optimise cloud
and SaaS spend.
Programme / Project Leadership
•Lead the full
life-cycle of ICT, digital-workplace, and venue-tech projects using PMP/PRINCE2
methodology.
•Oversee
schedules, risks, quality gates, and stakeholder reporting; achieve ⥠90 %
on-time, on-budget delivery
•Direct EpicXP
deployments, upgrades, and integrations.
Enterprise & Business
Applications
•Act as local
product owner for ERP (Finance, SCM, HR), CRM (ticketing, fan-engagement), and
Epic XP modules.
•Convert
business requirements into functional designs, lead configuration, testing,
data migration, release & change management.
•Manage
software-asset and license compliance.
Infrastructure & Cloud
Platforms
•Design,
implement, and operate resilient networks (LAN, Wi-Fi 6E, SD-WAN) and secure
Azure environments.
•Maintain
Tier-1/2 data-centre, edge, and DR/BCP capabilities with ⥠99.9 % availability.
Cybersecurity & Risk
•Embed
Zero-Trust architecture, SOC operations, and vulnerability management;
coordinate red-team / pen-tests.
•Own
incident-response playbooks and ensure zero critical audit findings.
•Oversee
OT/IoT security for venue systems, broadcast/AV, BMS, and scoring.
Service Delivery & Operations
•Operate an
ITIL-aligned service desk (incidents, service requests, problem, change,
release).
•Deliver
modern workplace services (M365, Teams, Intune, endpoint analytics)
•Track asset
lifecycle, refresh programmes, and e-waste compliance.
Data, Analytics & AI
Enablement
•Partner with
regional Data teams to deliver BI dashboards and predictive analytics.
•Support AI/ML
pilots (dynamic pricing, chatbots, demand forecasting) and transition
successful PoCs to production.
Innovation & Emerging Tech
•Scout global
venue-tech, AR/VR, digital-twin, smart-parking, and contactless-payment trends;
run two pilots per year.
•Promote
sustainability by integrating energy-efficient hardware and green-IT
initiatives.
Vendor & Commercial
Management
•Draft
technical scopes, evaluation matrices, and commercials for RFPs; negotiate
contracts and govern SLAs.
•Cultivate
strategic partnerships with telcos, hyperscalers, and specialist venue-tech
providers.
Stakeholder & Change
Management
•Act as
trusted advisor to the Management, Venue & Event Ops, Commercial, Finance,
and Legal.
Translate
technical metrics into business insights via concise dashboards and executive
briefings.
Requirements
• Education Bachelor’s in IT,
Computer Engineering, or related field (Master’s / MBA preferred).
• Experience 8-12 years in
enterprise IT; minimum 3 years in a leadership capacity delivering ERP/CRM,
infrastructure, and live-event technology within GCC markets.
• Certifications (Required) PMP or
PRINCE2 Practitioner · ITIL 4 Managing Professional · One cloud credential
(Azure Administrator / Architect or AWS Solutions Architect) · One
cybersecurity credential (CISSP, CISM, or ISO 27001 Lead Auditor).
• Certifications
(Advantageous) TOGAF · CCNP/CCIE · FinOps Practitioner · SRE Foundations.
• Language Skills Fluent English;
professional Arabic highly preferred.
• Nationality Open (Saudi nationals encouraged in
support of Saudisation targets).
