Under general direction, this position is responsible for analyzing, scoping, and overseeing the implementation of technology systems that enhance organization efficiency and effeteness.. Key responsibilities include understanding user needs; gathering requirements; conducting needs analysis, cost-benefit analysis, and feasibility studies; performing structured systems analysis and design; assessing technology and software; and analyzing telecommunications needs. The role also involves project planning and management, system installation, implementation and testing, conversion to production status, and the preparation of technical and procedural documentation. Additional duties include user training, post-implementation assessment, and ongoing administration. In some cases, this position may serve as the primary MIS resource for an organization with a complex system.
The Solutions Analyst serves as a critical bridge between programmatic innovation and technical execution. This individual is responsible for generating and evaluating creative, practical ideas to streamline processes, while working closely with technical teams to ensure those ideas are viable and scalable. The Solutions Analyst will be embedded within the HSA IT Software Development Team or the HSA IT Digital Services Team enabling direct collaboration with developers and engineers. This structure ensures that solutions are designed with a deep understanding of both policy requirements and technological capabilities, improving implementation speed and alignment across teams.
About the Software Development Unit: The HSA IT Software Development team is responsible for the design, development, enhancement, and maintenance of custom web-based and mobile applications that support the Agency’s mission. When appropriate, the team also integrates and customizes third-party vendor solutions to meet program requirements. The Software Development team collaborates closely with program stakeholders to assess business needs and translate those needs into detailed technical specifications for solution development. Following implementation, the team provides ongoing application support and enhancements to ensure continued effectiveness and alignment with program objectives.
About the Digital Services Unit: HSA IT Digital Services is a collaborative agile team that focuses on the design and rapid deployment of various innovative digital technologies across the SFHSA. We primarily focus on solutions that interface with sfhsa.org and the agency intranet (both Drupal CMS web products) and ServiceNow but are often called in when design thinking and an agile approach is needed with a novel project. We are dedicated to deeply understanding our user’s needs so that we can design, develop, and deliver simple digital solutions that empower our clients and staff, making them feel more connected, valued, and supported.
Essential Duties and Functions:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
2. Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
3. Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems.
4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
5. May install and enhance software; program, test, debug and install new/modified programs.
6. Provide technical support for computer and telecommunications systems; consult on the analysis of an application; troubleshoot system problems; implement solutions.
7. Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert new programming from test to production.
8. Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems.
9. Prepare, or assist client in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize requests.
10. May provide technical production support for on-line and batch systems; assist with set processing schedule; update and produce reports.
11. Coordinate with outside vendors and contractors to complete projects and service requests; define, assign and evaluate their work.
12. May determine structure of databases; normalize data; perform conversion of data between platforms; design, develop and generate routine and ad hoc reports in response to user needs.
13. Determine security levels for systems to ensure data integrity; test database applications to assure functionality and effectiveness in performing to desired specifications.
14. Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
15. Analyze impact of technical solutions and technical processes on business processes; document current and future processes impacted by system/ solution design.
16. Maintain a positive culture of openness and collaboration within team and outwardly with users and partners.
