Job Highlights:
• A regional role, provide IT support for 250 users in 14 APAC offices
• MNC culture, flexible hours, hybrid work from home
• Competitive remuneration package, health benefits and other benefits
Key Responsibilities:
• Technical Support: provide regional and hands-on technical support to internal users across 14 APAC offices
• IT Asset Management: manage IT assets and network equipment
• System Administration: administer and troubleshoot cloud and on-premise IT infrastructure, including M365, Azure, Windows AD, routers, switches, VPNs, WiFi, and AV systems
• Performance Monitoring: support performance monitoring, firmware/software upgrades, and security patching for Azure VM servers
• Collaboration: work with external vendors and the R&D team on application systems and configuration
• System Integration: Coordinate with the Application/Developer team for application support and integration
• System Improvement: participate in IT enhancement projects and provide recommendations to streamline processes
• Teamwork: communicate effectively and work well with IT team and other internal stakeholders
Requirements:
• Bachelor's Degree in computer science or a related field
• 3-5 years of relevant IT support working experience in regional environment
• Strong technical knowledge of Windows Server, Active Directory, Azure, M365, and MS SQL. Basic knowledge of Linux is a plus
• Cloud and network experience with M365, Azure, Exchange Online, and understanding of TCP/IP, routing, and switching
• Sound familiar with security basics, endpoint protection, system hardening, and incident response
• Fluent in spoken Cantonese and English
