We are looking for an organized and customer-focused Receptionist to join our team on a long-term (12 month) contract basis in Vancouver, British Columbia. In this role, you will be the first point of contact for guests and callers, ensuring a welcoming and attentive experience. You will also provide vital administrative and office support to maintain smooth daily operations.Responsibilities:• Deliver exceptional customer service by addressing inquiries, resolving concerns, and providing accurate information tailored to individual needs.• Handle incoming calls with care, directing them to the appropriate team members while ensuring prompt responses.• Welcome and assist visitors, couriers, and vendors, creating a positive and attentive first impression.• Manage mail and packages by sorting incoming deliveries, preparing outgoing shipments, and coordinating courier services.• Maintain office supplies and oversee stock levels, ensuring common areas such as the kitchen and meeting rooms are clean and well-organized.• Monitor and release orders for fulfillment, preparing customs documentation when required.• Compile and distribute daily and weekly reports, identifying and resolving outstanding orders in collaboration with relevant teams.• Administer returns and replacement inquiries, processing refunds and coordinating shipments efficiently.• Support internal administrative tasks, including account creation, internal orders, and service reward initiatives.• Assist with company-wide projects and initiatives, providing administrative support as needed.
