About Us
At Proofpoint, we're leading the charge in human-centric cybersecurity, protecting over 500,000 customers, including an impressive 87 of the Fortune 100. Our mission is to outsmart cybercriminals and provide a secure digital environment. Join us in safeguarding data and defending individuals globally.
How We Work
Become part of our global team that is transforming cybersecurity. Our BRAVE core values push us to be Bold, Responsive, Accountable, Visionary, and Exceptional in all our efforts.
Corporate Overview
As a frontrunner in enterprise cybersecurity, Proofpoint is dedicated to protecting both people and organizations from threats and data breaches. Our extensive suite of cloud-based solutions helps companies avert targeted attacks, secure sensitive information, and enhance user resilience against cyber threats. Major enterprises, including 85 of the Fortune 1000, depend on our people-centric security and compliance offerings. We are committed to helping our clients safeguard their most valuable assets—their people. This commitment cements our reputation as leaders in next-generation cybersecurity because, for us, protection begins with people.
The Role
We are seeking a strategic and dynamic Account Manager to take charge of expanding our Emerging Threats customer base. Your main objective will be to ensure smooth contract renewals to maintain our core Annual Recurring Revenue (ARR) while actively driving New Annual Recurring Revenue (NARR) growth through upselling and cross-selling. You will act as a trusted advisor to security teams, utilizing our intelligence resources to enhance their security initiatives.
Key Responsibilities
• Portfolio Management: Manage a diverse selection of mid-market and enterprise accounts utilizing Emerging Threats products.
• Retention & Renewals: Engage proactively with customers ahead of contract renewals, initiating discussions 90 days before expiry to achieve a retention rate of 95% or higher.
• Expansion (Upsell/Cross-sell): Identify opportunities within existing accounts to drive upgrades to premium services and increase Average Revenue Per User (ARPU).
• QBRs & Value Selling: Conduct Quarterly Business Reviews (QBRs) to demonstrate Return on Investment (ROI), highlight threats that have been mitigated, and align our product roadmap with customer security strategies.
• Churn Mitigation: Analyze usage metrics and engagement scores to spot at-risk accounts, promptly deploying recovery strategies.
Required Skills & Experience
• Experience: 3-5 years in Account Management or Customer Success, preferably within Cybersecurity or technical SaaS environments.
• Closer Mentality: Proven track record of outperforming renewal and expansion quotas.
• Technical Aptitude: Ability to engage in discussions about Threat Intelligence, Intrusion Detection/Prevention Systems (IDS/IPS), and firewall integrations with security engineers and Chief Information Security Officers (CISOs).
• Relationship Building: Skill in navigating large organizations and developing multi-level relationships, from Analyst to CISO.
• Success Metrics: Experience in driving NARR, ARR, and revenue from upselling/cross-selling.
Why Proofpoint
Your contributions play a crucial role in our award-winning cybersecurity solutions. We emphasize customer success and foster a culture of innovation. Our diverse and inclusive environment respects and welcomes applicants from all backgrounds.
We believe in developing talent and investing in personal growth through various programs, including leadership workshops, mentoring, and flexible work options. Additional benefits include wellness days, recognition of your contributions, and the opportunity for global collaboration.
Culture
Our culture focuses on belonging, purpose, and success. We encourage applications from all individuals and are dedicated to ensuring our hiring process is accessible. For any necessary accommodations during the application or interview stages, please contact us directly.
Compensation & Benefits
• Competitive compensation
• Comprehensive benefits
• Flexible work environment: remote options, hybrid schedules, flexible hours, etc.
• Annual wellness and community outreach days
• Ongoing recognition for your contributions
Proofpoint is proud to be an equal opportunity employer, considering all applicants without discrimination based on race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
