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Job DescriptionJob DescriptionBenefits:
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
Position SummaryThe Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:
• 50% Technical Design / Pre-Sales Engineering
• 30% Account Management / Client Retention
• 20% Solution Selling / Deal Development
The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.
Key ResponsibilitiesI. Technical Solution Architecture (50%)
• Conduct walkthroughs and technical assessments
• Design Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillance
• Prepare scopes of work, risers, BOMs, diagrams
• Standardize classroom AV and security packages
• Support RFP responses
• Work with operations on design handoff and feasibility
II. Account Ownership (30%)
• Serve as the single point of contact for assigned accounts
• Maintain long-term relationships with IT directors, principals, and facilities teams
• Conduct quarterly reviews, check-ins, and site evaluations
• Track project progress and coordinate resolutions (non-technical)
• Ensure client satisfaction and build trust
III. Solution Selling (20%)
• Identify new needs, expansions, and upgrades
• Present solutions in clear, simple
• Assist with pricing, proposals, and technical quoting
• Influence decision-making with expert-level knowledge
• Drive revenue from assigned accounts
Ideal Candidate ProfileThis hybrid role requires:
Strong technical background
• AV systems
• Structured cabling
• Surveillance and access control
• Networking principles
• TIA/BICSI standards
Strong client-facing soft skills
• Presenting
• Documenting
• Managing expectations
• Negotiating
• Educating school staff
Experience in one of these roles:
• Lead Technician ready for a commercial-facing role
• Pre-Sales Engineer wanting account ownership
• Solutions Architect wanting more client engagement
• Technical Account Manager from an AV/security integrator
KPIs
• Accuracy of designs
• Account retention
• Revenue growth from existing accounts
• Customer satisfaction (CSAT)
• Low rate of change orders
• Pipeline won with TAM involvement
Compensation Strategy (Competitive for Houston Market)Base Salary - competitive base salary based on depending on certifications + experience
Commission - Tiered commission structure based on Gross Profit
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
