Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. Youll ensure every delivery runs smoothly and every guest has a great experience!
What Youll Do:
Scheduling & Guest Communication
• Monitor and organize the inbox daily, responding promptly.
• Schedule deliveries accuratelyconfirm addresses, order details, phone numbers, and explain the process clearly.
• Contact guests to book deliveries, share operating hours, and keep communication consistent.
• Follow up daily until every delivery is confirmed.
Performance & Guest Support
• Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
• Submit Route Change Forms and Account Reviews, following up to resolve issues.
• Track deliveries in real-time to ensure accuracy and timeliness.
• Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
• Take on additional tasks as needed to support the team.
What You Bring:
• Strong computer skills, including typing and Microsoft Office.
• Clear, professional phone presence.
• Customer service experience (preferred).
• Ability to multitask and stay focused in a busy environment.
• Comfortable sitting for up to 4 hours at a time.
• High School Diploma or GED.
The Environment:
• Fast-paced office setting that rewards organization and adaptability.
• Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM
• After training is complete, we can discuss a hybrid work option!
Compensation details: 17 Hourly Wage
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