The Delivery Experience Team Member

New York 3 days agoFull-time External
Negotiable
Delivery Operations Coordinator We are seeking a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You will ensure every delivery runs smoothly and every guest has a great experience. • Scheduling & Guest Communication: • Monitor the inbox daily, responding promptly. • Schedule deliveries accurately confirm addresses, order details, phone numbers, and explain the process clearly. • Contact guests to book deliveries share operating hours keep communication consistent follow up daily until every delivery is confirmed. • Performance & Guest Support: < ol style = ' list - style - type : upper - roman' >< li > Meet or exceed KPIs for scheduling efficiency on-time delivery and guest satisfaction .< / li >< li > Submit Route Change Forms < span class=