**Company Overview**
Logixx Security is a trusted provider of integrated security solutions, including security guards and electronic systems, to organizations across diverse industries. Committed to delivering advanced technologies and exceptional service, we prioritize customer satisfaction and the safety of our clients’ assets.
• *Overview**
We are seeking a dynamic Client Services Supervisor
• *Responsibilities**
- Supervise and coordinate the activities of client service staff to ensure efficient delivery of services
- Manage client relationships by addressing inquiries, resolving issues, and providing tailored solutions
- Lead project management initiatives to improve service processes and client satisfaction
- Train, mentor, and evaluate team members to foster professional growth and high performance
- Analyze service data to identify trends, areas for improvement, and opportunities for upselling or sales growth
- Communicate effectively with clients in multiple languages to meet diverse needs
- Negotiate contract terms and service agreements to align with client expectations and company policies
• *Qualifications**
- Proven experience in supervising or managing customer service teams within a security or related industry
- Strong leadership abilities with excellent communication and interpersonal skills
- Multilingual proficiency in English and additional languages is highly desirable
- Demonstrated project management skills with the ability to handle multiple priorities simultaneously
- Exceptional analysis skills for evaluating performance metrics and client feedback
- Effective negotiation and sales skills to promote services and expand client accounts
- Previous experience in security operations or electronic systems is a plus but not mandatory
Join us as a Client Services Supervisor
- COT to lead a dedicated team committed to delivering top-tier security solutions. Bring your leadership, communication expertise, and passion for customer success to help us secure our clients’ futures
Pay: $22.50 per hour
Expected hours: 40 per week
Application question(s):
- Have you taken and completed police foundations or any related studies?
- Are you familiar with software such as Tracktik?
- Do you have Mobile, Supervisor, and Event Security experience?
• *Experience**:
- Security Guard: 3 years (required)
Work Location: In person
