Client Services Sales Specialist

Grow your career with one of Canada's fastest-growing companies, Blackbird Security, as we expand our team at the Vancouver, BC headquarters. We are currently seeking an experienced and ambitious Client Services Sales Specialist to join our team Since our establishment in 2015, Blackbird Security has swiftly expanded from coast to coast, serving major retailers, condominiums, warehouses, and more. Rooted in Vancouver, BC, we seamlessly blend the professionalism of a large corporation with the personalized touch of a small business, specializing in tailored physical security solutions nationwide. Our headquarters team embodies vibrancy and diversity, and we're thrilled to welcome a motivated Client Services Sales Specialist to continue to grow our business and serve our clients Job Overview As a Client Services Sales Specialist, your primary focus will be on attracting and connecting with new potential clients, converting them into loyal customers, and ensuring their seamless onboarding and security strategy. This is a highly proactive, field-based role where you will engage in direct outreach through door-to-door efforts, cold calling, and other client acquisition activities. You will play an essential role in driving business growth by identifying new opportunities, establishing meaningful relationships, and ensuring exceptional service delivery. In addition to your hands-on client outreach, you will collaborate closely with internal teams, including ownership, client services, operations, and marketing, to align business development strategies and execute on key initiatives. Your efforts will be integral in nurturing client relationships, supporting the Operations team in executing projects, and ensuring a smooth transition for new clients. You will contribute directly to the success of our client services by delivering high-quality service and supporting broader organizational goals. This role reports directly to the National Client Services Manager and is based in our Vancouver, BC office. The ideal candidate will have a proven track record in sales, thrive in a fast-paced, dynamic environment, and be driven by the opportunity to make a tangible impact on the growth of the business. We're looking for someone who enjoys connecting with people, building relationships, and being a hands-on contributor to the organization's success. • Identify, qualify, and develop new business opportunities through outbound outreach and inbound inquiries • Respond to and follow up on inbound leads and client inquiries • Build, manage, and maintain strong client and stakeholder relationships • Understand client needs and provide tailored solutions • Prepare, present, and distribute quotes, proposals, and sales contracts • Lead and support detailed proposal development • Coordinate and participate in the setup of new client contracts • Present and demonstrate products or services to prospective clients • Coordinate internal teams and third-party vendors to execute and maintain contracts • Respond to emergency and coverage requests from clients • Measure and monitor contract performance using appropriate tools • Establish, track, and report on key performance indicators (KPIs) • Review, analyze, and prepare data and performance reports for clients • Maintain accurate and detailed records in the CRM system • Collaborate with marketing, product, and local management teams • Assist in developing and improving processes, post orders, and training materials • Conduct market research and monitor industry trends, competitors, and product developments • Collect, analyze, and act on client feedback to improve services • Develop and implement customer retention strategies, including check-ins and surveys • Attend industry events, conferences, and networking functions • Support strategic business development planning with leadership • Identify and establish partnerships with external organizations • Ensure all activities comply with legal and regulatory requirements • Provide guidance, training, and mentorship to junior staff or new hires • Respond to customer inquiries via phone, email, chat, and in person • Provide accurate information on services and company policies • Resolve customer issues, complaints, and concerns or elevate when required • Maintain a professional, positive, and empathetic approach with clients • Keep detailed records of customer interactions and transactions • Deliver exceptional, friendly, and efficient customer service • Proactively identify client needs and maintain existing relationships • Create, review, and manage client contracts and related documentation • Continuously identify opportunities to improve processes and the overall customer experience • Perform additional customer service duties as required to support the Client Services Team. What you bring • 2-3 years of progressive experience in a client focused role with a focus on business development. • Proven experience in project management, including the ability to lead projects to successful completion. • Communications, Entrepreneurship, or a related field is highly preferred. • Exceptional written and verbal communication skills. • Impeccable attention to detail, especially in contract management. • Proficiency in Microsoft Office, and Asana with the ability to quickly learn new software. • A proactive and engaging personality with a natural ability to build and maintain client relationships. • Prior experience within the security industry is an asset. • Strong problem-solving skills with the drive to identify and fulfill client needs. • Access to a personal vehicle for commuting to client sites and meetings (associated expenses will be reimbursed). • Ability to reliably commute to our Vancouver, BC office and client sites across British Columbia. • Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences. • Excellent analytical skills to assess market data and identify trends that can drive business growth. • Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). • Ability to work independently as well as collaboratively within a team environment. • Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously. • Previous experience in sales or business development is preferred but not required; a willingness to learn is essential. • A proactive approach to problem-solving with a focus on achieving results. About Blackbird Security Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team: • Our Values:Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved. • Personal and Professional Growth:We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment. • National Presence:As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country. • Commitment to Community Betterment:Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well‑being of the community. • Reputation for Excellence:Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions. • Diverse Range of Clients:Work with a variety of clients, from retail stores to high‑end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment. If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities. Job Types: Full-time, Permanent Pay: $50,000.00-$60,000.00 per year • Dental care • Extended health care Ability to commute/relocate: • Vancouver, BC V6H 3V9: reliably commute or plan to relocate before starting work (required) • Do you have at least 2 years of experience in a client-facing role focused on sales, business development, or account management? • Are you proficient in Microsoft Office (Word, Excel, PowerPoint), Asana, and CRM software, and able to quickly learn new software tools as needed? • Do you have access to a personal vehicle for commuting to client meetings and sites? (Mileage and expenses will be reimbursed.) • Are you comfortable working both independently and collaboratively in a team environment? • Do you have strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously? • Are you able to reliably commute to our Vancouver, BC office and travel to client sites across British Columbia as required? • Are you available to work from Monday to Friday from 9am to 5.30pm? Experience: • Client Services focus on sales: 2 years (required) #J-18808-Ljbffr