Bilingual Technical Help Analyst (Quebec French required)
Introduction
Are you looking for a stable, full-time role where your bilingual communication skills and technical support abilities can shine? Our client is seeking a dependable and empathetic Bilingual Technical Help Analyst to join their Customer Care team. This role offers a calm, structured environment with clear expectations and supportive leadership. Fluency in both Quebec French and English is required.
What You’ll Do
You will provide Tier 1 telephone and email support to internal users and external customers across Canada. Your ability to listen, troubleshoot patiently, and communicate clearly will help users navigate a suite of internal web-based systems. This role balances independent work with close collaboration among IT, Operations, and other support teams.
Responsibilities
• Provide courteous and timely Tier 1 support for intranet and internet systems
• Respond to inquiries via phone and email with a calm, problem-solving approach
• Ensure all interactions meet quality standards and escalate issues when needed
• Document recurring issues and contribute to future improvements
• Support operational tasks including translation review, user testing, and project requests
• Take ownership of customer issues from start to resolution
Qualifications
• Fluency in Quebec French and English, spoken and written
• 2 to 3 years of experience in a technical support or help desk environment
• Strong customer service skills and telephone presence
• Solid PC troubleshooting knowledge and comfort with web-based tools
• Post-secondary education
• Calm under pressure with the ability to de-escalate and resolve user concerns
• Experience in real estate systems or CRM is an asset
Benefits
• Full-time hybrid role, Monday to Friday, 9am to 5pm (8-hour shifts)
• Location: Toronto (onsite and remote work balance)
• Three weeks of vacation
• RRSP matching and long-term disability coverage after one year
• Salary aligned with experience
• Supportive team culture with consistent, reliable processes
Why Work with Us
This is a great opportunity if you value work-life balance, appreciate clear procedures, and take pride in being the go-to person when users need help. You will join a trusted organization where stability, respect, and collaboration are part of the everyday culture.
Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Technical Help Analyst (Quebec French required).
