About This Role: We are seeking a customer-focused Help Desk Technician to provide tier-1 and tier-2 technical support to our organization. This role serves as the first point of contact for end-users experiencing technical issues and plays a critical role in maintaining productivity across the organization. What You'll Do: • Respond to and resolve tier-1 and tier-2 support requests via phone, email, and ticketing system • Troubleshoot hardware, software, and network connectivity issues • Provide support for Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive • Support MacOSX, Windows 10/11 operating systems and assist with configuration and troubleshooting • Manage user accounts, passwords, and permissions in Jumpcloud and Azure AD • Install, configure, and maintain desktop computers, laptops, and printers. • Escalate complex issues to senior IT staff when necessary Documentation and Process • Accurately document all support interactions in the ticketing system • Create and maintain knowledge base articles for common issues and solutions • Follow established IT procedures and protocols • Track and monitor ticket status to ensure timely resolution Customer Service • Deliver excellent customer service with patience and professionalism • Communicate technical information clearly to non-technical users • Set appropriate expectations regarding issue resolution timeframes • Follow up with users to ensure issues are fully resolved Who You Are: • 1-3 years of experience in a help desk or technical support role • Strong working knowledge of MacOSX and Microsoft Windows operating systems • Experience with Microsoft 365 suite and related cloud services • Understanding of Microsoft 0365 user and group management • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) • Excellent problem-solving and troubleshooting skills • Strong written and verbal communication skills • Ability to prioritize and manage multiple support requests simultaneously • Customer service orientation with a positive attitude Preferred Experience: • Experience with remote support tools (Teamviewer, Splashtop) • Knowledge of ITIL framework and best practices • Experience with ticketing systems (ServiceNow, Atera, NinjaOne, etc.) • Basic understanding of cybersecurity principles Why Crexi? • Full Medical, Dental, Vision Health Benefits • Competitive Compensation Package, Base, Bonus, and Stock Options • 401K • Growth Opportunities and Career Development • Gym Membership to LA Fitness Fitness • Perks and Discounts from Perkspot The anticipated base salary range for candidates who will work in our Playa Vista, California location is $28/hr - $32/hr. The final salary offered to a successful candidate will depend on several factors, which may include, but are not limited to, the type and length of experience applicable to the role and within the industry, education, geographic location, etc. Commercial Real Estate Exchange, Inc ("Crexi") is a multi-state employer, and this salary range may not reflect positions that work in other states.