UX Manager

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a UX Manager to join our Customer Experience Team. This individual will report into our Director of Customer Experience and mentor a team of designers while contributing hands-on to create seamless and intuitive digital interactions. If you're interested in delivering best-in-class customer-centric experience that builds trust, strengthens brand loyalty, and creates meaningful connections at every touchpoint, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, Exempt Location: Remote Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility Base Salary: $125,000 – $155,000 per year Responsibilities: Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, innovation, and continuous improvement. Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for modern, customer-centered e-commerce experiences that enhance the end-to-end user journey. Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization. Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes. Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives. Advocate for the customer at every stage, ensuring seamless usability, accessibility, and a cohesive brand experience across all touchpoints. Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions. Requirements: Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field. ​​6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams. A strong portfolio showcasing UX design work — including examples that highlight your leadership, design process, and impact on user and business outcomes. Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction. Strong leadership skills with experience in coaching, mentoring, and developing design talent. Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.). Experience guiding teams through user research, usability testing, and data-driven design. Excellent communication and storytelling skills with the ability to influence across teams and leadership levels. Deep knowledge of accessibility standards and inclusive design practices. Why work with us: We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and voluntary life insurance options 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid basic life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EA...