Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Commercial and Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
• Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Oversees the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security
• Develop and implement comprehensive strategies for onboarding and supporting Identity and Access Management (IAM) applications and tools such as ForgeRock and Ping Identity
• Ensure all processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards throughout the IAM lifecycle
• Leads the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience
• Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals
• Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil
• Monitors service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Tracks industry trends and emerging technologies, recommending enhancements to production management practices
Required qualifications, capabilities, and skills
• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient experience in observability and monitoring tools and techniques (Geneos, Dynatrace, Grafana, and Splunk), with experience in configuration, integration, and analysis of application and infrastructure metrics
• Proficient in Python scripting
• Experienced in implementing processes aligned with the Information Technology Infrastructure Library (ITIL) framework, and proficient knowledge of cloud security principles, compliance frameworks, and risk management
• Proficient in Identity and Access Management (IAM) – ForgeRock and Ping Identity, OAuth, OIDC
• Hands‑on expertise with AWS cloud deployments and AWS services (EC2, IAM, S3, Lambda, CloudFormation), architecture, and security best practices
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Demonstrated expertise in Linux scripting, enabling effective management of routine operations and tasks within a Linux environment
• Experience with enterprise scheduling tools (Autosys or Control‑M), with the ability to manage and automate workflow processes effectively
• Experience with automation tools, DevOps methodologies, and CI/CD pipelines
Preferred qualifications, capabilities, and skills
• AWS certifications (AWS Certified Solutions Architect, AWS Certified Security Specialty)
• Experience in financial services, or highly regulated industries
