Company Description
Zuler is a global leader in remote desktop and cloud computing, revolutionizing connectivity with cutting-edge cloud rendering and real-time communication technologies. With over 180 million installed devices and a team of experts from top tech companies, Zuler delivers high-performance solutions that empower users worldwide.
Location: Singapore
Team: Product & Engineering (Global)
About DeskIn
DeskIn, being a key featured product from Zuler, is a next-generation Remote Lifestyle & Remote Access platform, serving both Personal (B2C) and Enterprise (B2B) users globally. We’re building a world-class technical support and experience function as we scale.
Role Overview
We are looking for a Technical Lead to lead DeskIn’s technical support function, ensuring excellent user experience across personal and enterprise users. This role bridges technical troubleshooting, product feedback, and cross-region collaboration with engineering teams in China and product/marketing teams in Singapore.
Key Responsibilities
• Lead and mentor the technical support team across B2C and B2B usersOwn complex technical troubleshooting (cross-device, network, OS, enterprise scenarios)
• Ensure end-to-end follow-through on user issues and escalations
• Identify recurring issues, product gaps, and feature improvement opportunities
• Translate support insights into product and UX enhancement recommendations
• Collaborate closely with China-based developers on bugs, fixes, and releases
• Partner with Product and Marketing teams in SG to improve onboarding, FAQs, and user education
• Streamline and optimize support channels, workflows, and tools
Requirements
• 5+ years in technical support, solution engineering, or technical leadership
• Strong understanding of remote access systems, networking, and cross-platform environments
• Experience supporting both personal and enterprise users
• Proven experience working with overseas engineering teams (China exposure a plus)
• Strong communication skills; English required, Mandarin a strong advantage to communicate with internal stakeholders and Mandarin-speaking end users
• User-centric mindset with strong ownership and problem-solving ability
Why Join Zuler
• Shape the user experience and product quality of a fast-growing global platform
• Direct influence on product improvements and roadmap decisions
• Work cross-region with engineering, product, and marketing teams
