Technical Associate – Operations and Site Support Associate

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Technical Associate – Operations and Site Support Associate We are seeking a motivated and versatile Entry-Level Operations and Site Support Associate. This multifaceted role is designed for a highly adaptable self-starter who will support the seamless integration of our physical supply chain and logistics with our cloud-based IT infrastructure. The ideal candidate will be a crucial on-site presence, providing "hands and feet" support for critical systems while assisting with daily supply chain coordination and cloud operations monitoring. Responsibilities: Supply Chain Coordination: Assist with daily supply chain functions, including tracking shipments, managing purchase orders, and updating inventory records in ERP or WMS systems. Coordinate with suppliers, carriers, and warehouse teams to ensure on-time and in-full (OTIF) deliveries. Conduct regular physical inventory counts and audits to reconcile stock levels and report discrepancies to management. Help analyzebasic supply chain data to identify potential bottlenecks or inefficiencies and suggest process improvements. On-Site ("Hands and Feet") IT Support: Perform physical diagnosis and basic repair of hardware failures for servers and networking devices at designated sites. Manage and maintain physical inventory of IT assets, ensuring accurate records and secure storage. Escort and monitor third-party vendors or non-employee personnel during on-site maintenance or installations to ensure physical security compliance. Cloud Operations (Cloud Ops) Assistance: Monitor system performance alerts for cloud applications and services using established monitoring tools. Follow the documentation of cloud processes, standard operating procedures (SOPs), and incident resolution steps. Collaborate with the cloud team to support routine maintenance, testing, and deployment activities. Log and track technical issues in ticketing systems, ensuring timely escalation and resolution of basic incidents. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field Experienced Preferred qualifications / Skills Technical Knowledge: Basic understanding of cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud). Basic understanding of tools usage like Power BI Proficiency in Microsoft Office Suite, particularly Excel, and a willingness to learn ERP/WMS systems. Soft Skills: Strong problem-solving abilities and attention to detail. Excellent communication skills, both written and verbal, for effective interaction with various teams and vendors. A proactive, self-starter mindset with the ability to manage multiple tasks and prioritize effectively. Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobTechnical Associate Primary LocationCA-Montreal ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJan 28, 2026, 5:49:19 AM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time