As a key member of Visier's Customer Experience (CX) team, you will lead our technical support organization to ensure world-class customer satisfaction.
• Build and develop high-performing teams to meet evolving customer needs.
• Oversee work intake, resource allocation, and personnel management.
• Coach managers to enhance leadership capabilities and drive team performance.
The role requires leading cross-functional collaboration with product development, sales teams to address customer issues. Effective communication with customers is crucial. A deep understanding of industry trends is also required for career advancement opportunities within Technical Support organization.
