Position: ServiceNow Technical Lead (Director)
Service Now Technical Lead (Director)
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Key Responsibilities
Provide technical leadership and vision for the architecture, design, and deployment of complex Service Now solutions aligned with client business objectives and industry best practices.
Advise clients on Service Now capabilities, limitations, and optimal use, demonstrating how the platform can address business needs and accelerate digital transformation.
Architect and manage integrations between Service Now and key enterprise systems, including but not limited to Oracle, Workday, SAP, and Salesforce, ensuring seamless, scalable, and secure data exchange.
Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs.
Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments.
Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all Service Now implementations and integrations.
Create and maintain comprehensive architecture documentation, integration specifications, and operational guides for client solutions.
Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle.
Proactively assess emerging Service Now features, integration technologies, and market trends, recommending enhancements and innovations for client benefit.
Mentor and develop junior consultants and technical teams, fostering a culture of learning, collaboration, and technical excellence.
Lead multiple client engagements simultaneously, ensuring technical feasibility, strategic alignment, and delivery of measurable business value.
Flexible living locations across the U.S. and Canada with travel required for client engagements and team collaboration up to 30%.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field;
Master’s degree preferred.
7+ years in a Service Now Implementation capacity; preferably with an Elite-level Service Now partner (not in an internal role).
Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the Service Now platform.
10+ greenfield Service Now implementations across a minimum of two product lines (e.g. HRSD and CSM).
Current Service Now Certified System Administrator (CSA) required.
Current Service Now Certified Application Developer (CAD) required.
2 Certified Implementation Specialist (CIS) certifications in two product areas required.
Demonstrated ability to lead and operate in fast-paced, ambiguous environments, providing clarity and structure through technical leadership and a consultative approach.
Strong hands‑on knowledge of Service Now modules, including ITSM, ITOM, HRSD, CSM, CMDB, and CSDM.
Proven experience architecting and implementing integrations between Service Now and at least two enterprise platforms, with particular emphasis on Workday and/or Oracle integrations (e.g. Oracle Cloud, Oracle eBS, Workday HCM).
Expertise within integration technologies such as REST/SOAP APIs, ETL, middleware solutions (e.g. Mule Soft, Dell Boomi), and web services.
Demonstrated skill in designing secure, scalable, and reliable integrations between Service Now and other enterprise applications.
Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical and executive audiences.
Strong analytical and creative problem‑solving abilities, with a track record of developing innovative solutions to complex challenges.
Experience with agile methodologies and project management practices.
Experience in large‑scale consulting environments and transformational projects.
Ability to translate ambiguous requirements into actionable architecture and…
