About Us
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.
Position Summary:
This position is responsible for providing specialized product and application knowledge and support to the implementation of QH FLUID INTELLIGENCE™ Initiatives to frontline sales and business development teams and customers across all business segments. Duties will include but not limited to: performing site audits/surveys to determine appropriate QH FLUID INTELLIGENCE™ equipment to be used and installation location, provide assistance to customers’ tradespeople to install QH FLUID INTELLIGENCE™ equipment, commissioning of equipment, troubleshooting, and providing post-installation support.
Job Responsibilities:
• Provide very specialized knowledge of specific processes and application expertise at the customer site
• Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales/Key Account management teams.
• Develop and implement guidelines regarding equipment and test methods / calibrations consistent with best practices.
• Recommend and facilitate improvement initiatives and total cost of ownership projects.
• Generate reports and technical audits/surveys of product application and customer process related items as required.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
• Ownership of individual development plan (IDP) as agreed upon with direct line manager.
• Select appropriate products from the portfolio in accordance with business needs and product line strategy.
• Collaborate with Commercial, Operations and R&D to determine and establish feasibility and total product cost as input for the final offer.
• Develop and deliver presentations to customer and general market on technical/product related subjects including case studies, white papers, in collaboration with Commercial team.
• Understand the competitive landscape and provide input where applicable.
Education, Experience & Skills:
• Bachelor’s Degree required (MS/MBA preferred) in Chemistry, Engineering or any business area. Equivalent combination of education, military training and leadership experience will be considered.
• Minimum of 5 years of experience in a customer facing and technical capacity.
• Willingness and ability to travel approximately 50-75%+ of the time to customer sites.
• Willingness and ability to work from a home-based office near major airport hub.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives
• Relationship Management – Internal and external.
• Collaboration and influence skills.
• Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Strong Communication Skills – written, verbal, active listening, influence, etc.
• Ability to working independently when required.
• Proficient in English - written & spoken.
• Working knowledge of Microsoft Office, advanced knowledge of Microsoft Excel.
• Strong working knowledge and understanding of mechanical forces, hydraulic / pneumatic fluid and flow
• Working knowledge and understanding of electrical and controls circuits
• PLC Programing Knowledge (Siemens)
What's in it for you?
• Generous annual paid time off.
• 401 (k) employer match.
• Health care, dental and vision benefits.
• Employees can receive up to a $1,000 bonus by referring a friend to join the company.
• Safety is a top priority at Quaker Houghton. All operators receive extensive on-the-job training during the first 3 months of employment.
• Tuition Reimbursement
EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
