Contract Period: 12 months and renewable
Salary Range: S$6,000 to S$8,000
Location: Central
Working hours: Monday to Friday 9AM to 6PM
Responsibilities :
• Handling tickets / Incidents via Service Now platform
• Lead technical incident calls as a SME
• Troubleshooting and providing break fix support to technical issues
• Perform root cause analysis of raised issues
• Defining process improvements and ensuring that the processes are adhered to
• Take shared ownership of resolving issues in a SLA driven environment
• Mentoring / training team members as a SME
• Testing and auditing as required from time to time
• Improves and maintains customer and employee satisfaction
• Work as part of a Follow the Sun support global support model
Requirement :
• Min 5+ years of Network Engineer experience supporting global network infrastructures;
• Extensive experience in cisco environment
• Experience in working as part of a global support (follow the sun) model
• Cisco CCIE and other industry standard networking certifications
• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
• Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
• Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.
• Extensive hands-on experience with:
• Cisco ASR, ISR and Catalyst product families
• Cisco Meraki Devices MS and MX Series.
• Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
• Wireless LAN technologies – Cisco and Aruba
• F5 Load balancers
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
EA Registration No. R1104824
