We are seeking a Loan Servicing Specialist that is responsible for the quality assurance of lending operations. This role ensures lending activities comply with internal policies, regulatory requirements, and investor guidelines, while identifying process gaps, risks, and opportunities for continuous improvement. The specialist works closely with servicing, operations, and compliance teams to maintain high standards of loan servicing performance.
Interested in this role You can find all the relevant information in the description below.
Key Responsibilities:
• Conduct quality assurance reviews of loan servicing activities, including payment processing, escrow administration, loan modifications, payoff processing, and account maintenance
• Evaluate loan files, system entries, and servicing actions for accuracy, completeness, and compliance with federal, state, investor, and internal requirements
• Identify errors, trends, and root causes of servicing issues and document findings clearly and consistently
• Prepare quality assurance reports, scorecards, and metrics for management review
• Recommend corrective actions, process improvements, and control enhancements to reduce risk and improve servicing quality
• Partner with servicing and operations teams to provide feedback, guidance, and clarification on quality standards
• Support audits, regulatory exams, and internal reviews by providing documentation and responding to findings
• Assist with the development and maintenance of quality control procedures, checklists, and training materials
• Stay current on regulatory changes, servicing guidelines, and industry best practices
Qualifications:
• High school diploma or equivalent (associate's or bachelor's degree preferred)
• 2+ years of experience in loan servicing, lending operations, quality assurance, or compliance
• Strong knowledge of loan servicing processes and lifecycle
• Understanding of applicable lending regulations and investor guidelines
• High attention to detail with strong analytical and problem-solving skills
• Ability to interpret policies, procedures, and regulatory requirements
• Proficient in loan servicing systems and Microsoft Office (Excel, Word, Outlook)
• Experience xhmxlyz in quality control or audit functions within a financial institution
• Familiarity with consumer lending, mortgage, or commercial loan servicing
• Experience preparing QA reports and presenting findings to management
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
