ISV Program Manager
Spring empowers high-growth founders to change the world through entrepreneurship. Based in Vancouver Canada, we’re a global incubator, accelerator, and advisory firm that helps impact entrepreneurs and entrepreneurial ecosystem builders thrive. Our services include incubation, acceleration, & investor training.
As ISV Program Manager, your role will be to support the delivery of Spring’s programs to support international Impact Entrepreneurs in navigating the process of building an impact company.
This role requires someone with entrepreneurial experience and is passionate about helping immigrants thrive in Canada. You are a people person and a team player, passionate about helping people (entrepreneurs and team alike) to achieve their goals and balance personal and corporate objectives to maximize impact. You have a gift as program manager and thrive in executing strategy through people and operations. You love to empower teams to succeed through goals, accountability, training, support, and mentorship. And you fit right into the Spring culture by being impact focused, fiercely pragmatic, and fearless about rolling up your sleeves and doing the work alongside our incredible team.
This role will report directly to the VP, Immigrant Programs.
• *What you will be doing**:
• *Impact Startup Visa Program (Standard & Premium)**
• *Program Management**:
- Lead the project operational management of multiple ISV cohorts to ensure successful program execution
- Establish and maintain organizational standards for all stages of cohort life cycle (recruitment, pipeline management, delivery, post program)
- Refine and lead Premium program operations including cohort management and service provider relationships
- Manage ISV Client Specialist in client liaison to ensure Premium client success and satisfaction
- Continuous improvement on overall program operations with support from Program Coordinator and Client Specialist
- Provide recommendations on strategic program improvements
- Lead team meetings with clear objectives and deliverables
- Lead ISV data analytics and management to inform decisions and support impact reporting
- Lead relationships with marketing to achieve target program outcomes
- Lead relationships with Customer Experience Director and Community Associate to develop alumni network
• *Program Recruitment & Delivery**:
- Notion project plan & workback schedule management
- Strategic program improvement, new additions to the program, new program co-development, ongoing participant engagement & support
- CRM pipeline management, due diligence review and applicant interviews
- Support organization and delivery of guest speaker sessions, webinars, workshops, info sessions, office hours
- Support Thinkific course content audit and recommendations for improvement
- Support the facilitation team with content (slide decks) audit and recommendations for improvement
- Provide 1:1 support for entrepreneurs when necessary
- Support in-person events
- Support end of program reviews
- Support Business Development with the pursuit of deal flow partners and service provider partners
- Contribute strategies and tactics to expand deal flow potential
• *We are a match if you are**
- Passionate about the impact and making the world better than it is today
- Passionate about working with immigrants, previous experience working with immigrants an asset
- Culturally sensitive and have high levels of empathy
- Already experienced with HubSpot, Notion, Slack, and GSuite
- An exceptional program manager with strong project management and operations background - your strengths include being extremely organized, detail-oriented and able to manage a diverse array of projects at the same time
- Having previous experience in facilitation is a bonus
- Obsessive in meeting deadlines and managing competing priorities according to changing demands
- Energized by connecting with and supporting people from diverse backgrounds
- A proactive and creative problem solver
- A team player motivated by others people success
- Flexibility to work outside of normal working hours to accommodate delivery and meetings for an international audience
• *Compensation Package**
- This is a full-time position with a salary of $85,000 with participation in Spring’s annual Bonus Plan.
- Spring’s Benefits Package including a stipend of $800 home office expense and an annual $1,500 professional development allowance
- 15 days of paid vacation, 5 personal health days, and 11 BC holidays. We also provide additional days off between Christmas and New Years holidays.
- Annual health care stipend of $1,000
- Work flexibility and remote work
- Work with a people focused, values-based organization with global reach
• *Salary**: $85,000.00 per year
• *Benefits**:
- Company events
- Dental care
- Extended health care
- Paid time off
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- What does impact mean to yo
