We are seeking a highly skilled Senior UI/UX & Customer Experience (CX) Lead to own and drive the end-to-end customer experience for corporate and business banking digital platforms. The role focuses on translating complex enterprise banking requirements into simple, intuitive, and user-centric digital experiences across web and mobile channels.
The ideal candidate will work closely with business stakeholders, product owners, and engineering teams to ensure high-quality design execution from concept through production.
Key Responsibilities
• Lead and own the end-to-end Customer Experience (CX) for assigned corporate and business banking platforms
• Define, evolve, and govern the CX vision, journey maps, and experience standards aligned with business objectives
• Design intuitive, user-centric UI/UX solutions for web and mobile applications, ensuring consistency across channels
• Translate complex corporate banking workflows into clear, engaging, and efficient user journeys
• Create and maintain UX/UI deliverables including wireframes, user flows, prototypes, and high-fidelity designs
• Develop and review digital artifacts such as onboarding flows, announcements, user guides, and in-app communications
• Collaborate closely with business, product, and engineering teams to align design solutions with technical constraints
• Conduct usability testing, design reviews, and validations, iterating designs based on user and stakeholder feedback
• Ensure adherence to UX best practices, accessibility standards, and corporate brand guidelines
• Support implementation teams during development to ensure accurate translation of designs into production
Must-Have Requirements
• 3–5 years of hands-on experience in UI/UX and Customer Experience roles
• Strong experience designing B2B / enterprise / corporate or business banking platforms
• Proven ability to simplify complex business workflows into intuitive user journeys and interfaces
• Hands-on expertise with Figma, Adobe XD, Sketch, or similar design tools
• Solid understanding of UX principles, interaction design, and usability best practices
• Experience creating onboarding content, user guides, announcements, and digital communication artifacts
• Excellent stakeholder management and cross-functional collaboration skills
• Fluent Arabic speaker (mandatory)
• Mandatory strong design portfolio demonstrating relevant enterprise/B2B work
