Training and QA Lead

**Overview:** Maximus is seeking a Training and QA Lead to support the design, development, and distribution of training programs and materials. This remote position occasionally requires travel to the work site in Alexandria, Virginia. The ideal candidate will possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. **Responsibilities:** • Support the design, development, and distribution of training programs and materials • Establish and communicate training methodologies to participants • Schedule training sessions and individual training programs, ensuring facilities setup, audio-visual setup, and participant notification • Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage • Design, develop, and implement training curriculum • Develop qualitative and quantitative assessment tools to measure learner requirements and competencies • Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable • Maintain continuous monitoring of call and chat quality • Conduct regular calibrations with the team to ensure quality standards are understood • Conduct feedback sessions with Analysts based on monitoring results • Support leadership with assigned duties and act as the department's subject matter expert • *Qualifications:** • Due to contract requirements, candidates must be U.S. citizens without dual citizenship with another country • Active Public Trust clearance or ability to successfully pass a Public Trust clearance process • Bachelor's degree in a related field of study strongly preferred • 5 years in Learning and Development and quality role • Ability to create new curriculum and update existing curriculum • Must be able to provide feedback to a team and individual • Must know the ADDIE (or other applicable) learning and development lifecycle • Must be able to travel to work site in Alexandria, VA as required • High School diploma or equivalent with 2-3 years of experience • Bachelor's degree preferred • May have additional training or education in area of specialization • *Benefits:** • Competitive salary range: $25.00 - $48.86 per hour • Opportunity to work with a leading organization in the field of Learning and Development • Comprehensive benefits package, including medical, dental, and vision insurance • Paid time off and holidays • Opportunities for professional growth and development