Position Summary
We are seeking a highly skilled and experienced Senior Functional & Technical Analyst to lead and support initiatives around SAP Sales & Service Cloud version 2, with a strong focus on integration with SAP S/4HANA. The ideal candidate will play a key role in designing, implementing, and optimizing end‑to‑end business processes across Sales and Customer Service solutions.
Key Responsibilities
• Drive functional and technical analysis for SAP Sales & Service Cloud initiatives, ensuring alignment with business objectives.
• Lead ERP integration efforts, including configuration of SAP S/4HANA to support seamless data and process flows.
• Design and implement integration scenarios between SAP Sales & Service Cloud and SAP S/4HANA using middleware technologies such as SAP Cloud Platform Integration (CPI).
• Design side‑by‑side extensions and custom applications leveraging SAP Business Technology Platform (BTP).
• Architect and deliver end‑to‑end solutions that span across SAP CX products (e.g., Emarsys, SAP Commerce Cloud, Customer Data Platform, CPQ) and third‑party platforms.
• Integrate SAP Service Cloud with Contact Center solutions to enhance customer service capabilities.
• Configure and tailor SAP Sales & Service Cloud functionalities, including Lead & Opportunity Management, Service Ticketing, and Business Rules.
• Support data migration activities, system testing, and go‑live readiness to ensure successful project delivery.
• Collaborate closely with business stakeholders to capture requirements and translate them into scalable, high‑performance SAP solutions.
• Provide ongoing support post‑implementation and identify opportunities for continuous improvement.
• Serve as a trusted advisor and mentor to junior team members, fostering knowledge sharing and capability development.
• Ensure all solutions adhere to internal governance standards and SAP best practices.
Required Qualifications
• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 7+ years of experience in SAP CRM/Sales & Service Cloud, with first experience on SAP Sales or Service Cloud version 2 a plus.
• Proven experience with SAP S/4HANA integration.
• Strong understanding of SAP Cloud architecture and integration technologies (OData, IDoc, BAPIs, APIs).
• Hands‑on experience with SAP CPI or other middleware platforms.
• Excellent analytical, problem‑solving, and communication skills.
• Fluent in English; French a plus.
Preferred Skills
• SAP Certified in Sales & Service Cloud Version 2.
• Solid expertise in SAP S/4HANA, with strong knowledge of Master Data, Sales & Distribution, and Customer Service modules.
• Certified and experienced in SAP Field Service Management and SAP CPQ.
• Proficient in SAP Business Technology Platform (BTP), including SAP Integration Suite, SAP Event Mesh, SAP App Builder, and Identity Authentication Services (IAS) for Single Sign‑On.
• Practical experience working in Agile/Scrum environments.
• Strong understanding of Customer Experience (CX) processes and related SAP and non‑SAP tools.
Benefits
• Competitive, above‑average compensation.
• Flexible working time models and remote work opportunities.
• Attractive benefits such as a company pension scheme and various health offers.
• Modern work environment, open feedback culture, flat hierarchies, and a motivated team.
• Individual career planning with continuous training and coaching on the job.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution – for Smart Press Shop – a pioneering joint venture between Porsche and forming specialist Schuler.
Equal Opportunity Statement
Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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