Technical Support Engineer - End User Support

Technical Support Engineer - End User Support Intertec Systems Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates Job Title: Technical Support Engineer Experience: 3+ years Responsibilities • Proficiency in Microsoft Windows Server and Client OS, and mobile devices. • Efficient management and maintenance of end user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones. • Experience with ITIL based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests. • Solid understanding and experience with mail flow in an enterprise environment and Office 365. • Troubleshooting issues related to conferencing software (MS Teams, WebEx, TeamViewer) and meeting room solutions. • Providing orientation on IT products and technologies used within the organization to new staff. • Knowledge of Active Directory (AD), DNS, DHCP, and Group Policy Object (GPO) management. • Downloading, installing, and configuring software to meet user requirements. • Escalating advanced IT support cases based on priority and ensuring follow up. • Maintaining IT assets and documentation, including network and user details. • Providing L1+ support and demonstrating good knowledge of server, network and security devices. • Supporting printer management, scanners, biometric systems, and CCTV devices. • Responding to IT support requests via phone, email, and in person. • Familiarity with the configuration and usage of email clients and mobile devices/smartphones. • Serving as an escalation point for all organizational IT issues. • Knowledge of Windows endpoint patching and troubleshooting. • Performing accurate root cause analyses (RCAs) for all reported incidents. • Coordinating and following up with vendors. • Participating in internal and external audits. Senior Level Mid Senior level Employment Type Full time Job Function Information Technology Industries IT Services and IT Consulting