Requisition ID: 45281
Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.
Main Purpose and Function
The primary purpose of this position is to investigate IT and business requirements; design, develop, document and support solutions; and apply knowledge of the best-of-breed processes and procedures in business applications to recommend changes to business processes. This position is to be a leader of software development projects through the preliminary investigation, analysis of requirements, business case and feasibility study, design, implementation, quality control, documentation, and post-implementation review phases. This position provides ongoing application support and responsibilities may include performing changes to business application configuration and programs. This position also performs hands-on programming when required. The position has access to confidential information and makes recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.
Specific Duties/Responsibilities
Performs hands-on programming when required to support projects and technology pilotsResearches, evaluates and recommends new tools and methodologies for development of business applicationsIdentifies opportunities to improve operational effectiveness through the use of technology and makes recommendations where appropriate (make changes to use of system, business process and/or add additional functionality)Recommends changes in technology platforms and processes that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levelsConsults with customers to understand business processes and requirements, and applies critical thinking and analysis skills to deliver end-to-end solutionsManages projects through all phases from planning, design, development, implementation and hand-over to operational supportPrepares documentation including project charters, business cases, statements of work, estimates, matrices of responsibility, training materials, system configuration documentation, etc.Develops systems alternatives including work procedure changes, and recommends the most suitable alternative to assist customers in meeting their operational requirementsDevelops technical specifications including diagrams and charts to provide the blueprints for developers to write or code programsReviews or develops test scripts and scenarios to ensure adequate testing of system configuration and integrationPerforms testing, configuration changes, enhancements and new functionality in order to ensure system integrity and proper integration across various applicationsRemains current with developments in applications and related technologies, including releases and enhancements/new functionalityDelivers presentations to customers (users, departments) and technical staff on systems solutions and specific technologiesProvides problem resolution for calls referred by Help DeskInvestigates and follows up on application system errors/problems, and liaises with IT staff or vendors as required to resolve these issuesProvides technical assistance to business applications upgrades and implementation of other modules, including integration to other applicationsProvides support to corporate and departmental reporting, assists in the use of existing reports, and develops/documents additional reports, as requiredMonitors applications performance, trouble shoots problems with technical specialistsParticipates in training of customers and provides on-going training support and guidanceParticipates in the development of new standards, and leads technical committeesHas access to highly sensitive and business critical data from all City departments (e.g. taxes and utilities owing, parking tickets outstanding, and vendor pricing)Other duties/responsibilities as assigned
Minimum Qualification Requirements
Education and Experience:
Related post-secondary degree, with preference for graduate degree in Computer Science or Business Administration or an equivalent combination of education, training and experience5+ years of experience in developing and implementing business applications5+ years of experience in supporting enterprise Municipal applications (i.e. Customer Billing and Collection (e.g. Tempest), Permitting and Licensing (e.g. AMANDA, POSSE), Parking Enforcement systems (e.g. gTechna Command Centre), Fleet Asset Management (e.g. AssetWorks M5 or Faster Asset Management), or Fixed Asset Management (e.g. Hansen)5+ years of experience with application development tools and standards as well as general programming principles and methodologies5+ years of experience with application reporting tools5+ years of experience with server technology and software5+ years of experience with system integration between business applications and across technical platformsExperience with API Management and Integration Platforms (API design, gateways, analytics)
Knowledge, Skills And Abilities
Excellent oral, written and presentation skills with ability to communicate to all levels of the organizationStrong analytical and problem solving skillsThorough knowledge of programming technologies: .NET Core, React, JavaScript, integration tools (SSIS, low code platform Azure Logic App and Power App)Thorough knowledge of current trends, standards, and products in Information Technology, (i.e. .NET and Object-Oriented Methodology, Mobile Computing, Cloud, Business Intelligence, Social Media)Demonstrated operational and project management skills: results focused, team orientedBroad knowledge across multiple aspects of the business (i.e. organizational structure, key players, current business processes and supporting systems and services, etc.)Thorough knowledge of configuration of applicationsThorough knowledge of office productivity tools (e.g. Windows, MS Office, MS Project, MS Visio, etc.)Thorough knowledge of related corporate applications and work proceduresCombination of strong technical and business skills requiredDemonstrated ability to work both independently and as a member of a teamAbility to manage projects, multiple priorities and respond to requests in a timely mannerAbility to establish and maintain effective working relationships both internally and externally with technical and non-technical staffAbility to handle business critical and sensitive informationDemonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely mannerContinuous improvement and continuous learning mindsetKnowledge of municipal business processes would be an asset
Business Unit/Department: IT, Digital Strategy & 311 (1070)
Affiliation: Exempt
Employment Type: Regular Full Time
Position Start Date: March, 2026
Salary Information: Pay Grade RNG-080: $99,947 to $124,934 per annum
Application Close: February 25, 2 026
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.
