About the RoleOur client in New Westminster is seeking a skilled Infrastructure Analyst to support the design, implementation, monitoring, and maintenance of their on‑premise and cloud‑connected data centre infrastructure. This is a fully onsite position responsible for hands-on system administration, troubleshooting, and operational support across servers, virtualization, storage, backups, and networking. The successful candidate will be required to complete a background check and obtain enhanced security clearance.ResponsibilitiesDesign, implement, monitor, and maintain on‑premise and off‑premise data centre infrastructure, including Windows Server environments, virtualization platforms, and enterprise storage.Administer Windows Server 2016/2019/2022, Active Directory Services (DHCP, DNS, KMS, Group Policy), and related identity and access components.Manage and support VMware vSphere and blade computing infrastructure used for virtualization and hosting.Oversee Veeam Backup & Replication, ensuring reliable backup, restore, and data protection operations.Support and troubleshoot Cisco networking, including Layer 2 switching and core network connectivity.Apply ITIL framework principles in day‑to‑day operational processes such as incident management, change management, and problem management.Monitor infrastructure performance and capacity, proactively identifying issues and implementing corrective actions.Support SaaS and cloud services administration, including M365 environments.Participate in infrastructure change management and evaluate proposed changes for operational impacts.Provide Tier 3 escalation support for infrastructure incidents, service requests, and problem resolution.Collaborate with other IT teams to gather technical requirements and align infrastructure solutions to business needs.Assist with Business Impact Analysis (BIA), Disaster Recovery (DR) planning, testing, documentation, and stakeholder communication.
