Overview:
• *We Are PepsiCo**
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE ®️, PEPSI ®️, QUAKER ®️** and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.
• *Join PepsiCo, dare to transform.**
• *Responsibilities**:
- Full implementation of all regulations and PepsiCo standards related to consumers and customers feedbacks and compensations. This includes and regular review of the local related procedures to assure compliance and for continual improvements.
- Act as a single point of contact for any consumer/customer feedback, to collect all data and details required for traceability and root cause and analysis and to provide answers for questions and issues raised by consumers/customer and an effective response to complaints.
- Classify, categorize, communicate complaint with internal stakeholders and follow up with them on root cause analysis and corrective/preventive action plans and execution.
- Manage the consumer compensation scheme including eligibility assessment and actual compensation.
This includes the availability of e-vouchers or any other approved means of compensations, as well as tracking and reporting such on monthly basis.
- Ensure feedback channels are operational, report any issues and follow up remedy actions. This includes following up on all related contracts and issuing ally required PO’s.
- Manage supplier issues related to materials raised by raw materials receiving rejections or online rejections through timely communication with stakeholders including GP, PD/R&D and MRP and follow up with them on the root cause analysis and corrective/preventive actions and perform supplier evaluations accordingly.
- Data and trend analysis for consumer and customer feedbacks as well as for supplier related issues and preparing regular reports (weekly, monthly, quarterly etc.) and upon request reports.
- To support the continuous improvement of the overall QFS related performance, or address specific issues or trends through innovative initiatives including but not limited to awareness campaign, competition, and reward programs etc.
- To implement, sustain and participate in the continual improvement of the QFS MS in accordance with the legislations and PepsiCo standards.
- Support the Global SQA program for the development of QFS capabilities and practices at the
suppliers through conducting audits and suppliers rating as per Sector SQA team requirements.
Qualifications:
- Bachelor’s degree in a food science or data analysis and information systems.
- Strong people management skills in creating a participative environment and a high-performance team with an experience of +5 years in a managerial position preferably in the same field.
- Data and trend analysis knowledge and experience
- Problem solving and strong analytical thinking (root-cause analysis, setting action plans etc.) and strategic planning skills.
- The ability to systemize processes through developing the systems, putting them into implementation, and ensuring their sustainability.
- Self-starter able to work independently with a high degree of business savvy.
- Excellent communication and presenting skills and the ability to engage with and influence the behaviours of others internally and externally without direct reporting relationship.
- Knowledge of QFS applicable legislations and global standards such as FSSC22000, AIB etc.
- Excellent command of English language and literacy in computer usage.
- Ability to coach and support others to ensure requirements understood/met.
