Senior Systems Engineer (Managed Service Provider) at Bowman Williams Brooklyn, NY

Senior Systems Engineer (Managed Service Provider) job at Bowman Williams. Brooklyn, NY. Senior Systems Engineer (MSP Experience Required) • Location: Brooklyn, NY | Hybrid | $80K–$95K + Benefits A fast-growing Managed Service Provider is looking for a Senior Systems Engineer who thrives on solving complex technical challenges, mentoring teammates, and delivering an exceptional client experience. We support a wide range of industries and operate in a fast-paced, highly collaborative environment rooted in accountability, teamwork, and customer care. This role blends remote work, in-office collaboration, and local onsite client visits within Brooklyn. Work Breakdown: • 50% Remote (project work, escalations, troubleshooting) • 40% In-office at our Oceanside HQ (team collaboration, escalations, mentorship) • 10% Local onsite client visits in Brooklyn (deployments, escalations) • All travel is local and fully reimbursed. What You’ll Do • Serve as the final technical escalation point for server, network, and cloud issues • Diagnose and resolve advanced problems involving Windows Server, AD, Azure AD, O365, Intune, and VoIP • Manage and prioritize tickets in ConnectWise with excellent documentation • Perform proactive maintenance, patching, monitoring, and system optimization • Deploy and configure servers, firewalls, switches, workstations, and wireless systems • Lead client onboarding and migrations, including O365 setup and data transfers • Implement and troubleshoot security solutions (EDR, MFA, encryption, etc.) • Conduct network and security audits to identify and mitigate risks • Mentor Tier 1 & Tier 2 technicians and guide escalation processes • Maintain clear, professional communication with clients and internal teams What You Bring • Must have MSP industry experience • Expert knowledge of Windows Server, Azure AD, Office 365, Intune, and networking • Strong hands-on experience with firewalls (SonicWall, Fortinet, or similar), switching & wireless • Experience with server builds, virtualization (Hyper-V/VMware), and backup solutions • Proficiency with ConnectWise or similar PSA/RMM tools • A reliable car for local Brooklyn travel Benefits • Health Insurance • PTO • 401(k) with match • If you’re an experienced MSP engineer looking to take on higher-level challenges in a fast-moving, supportive environment, we want to hear from you.