The Snr Quality Specialist’s main role is to lead quality reviews, provide professional development to various stakeholders including validators, centre leaders and educators to enable centres to meet and exceed quality standards. Beyond supporting the general understanding of the SPARK 2.0 tool, the Snr QS utilises data analysis from various reports—e.g. SPARK and QCCR—to identify specific opportunities to coach centre teams on the application of the SPARK 2.0 framework. This role is essential in developing resources and training sessions designed to uplift centre performance and ensure a safe, nurturing and high-quality learning environment for children.
1. Training & Professional Development
SPARK 2.0 Framework: Lead the development of training materials and conduct sessions to deepen the understanding and application of SPARK 2.0 across the organisation.
Capacity Building: Provide professional development and guidance to various stakeholders, which can include Centre Leaders, Educators, and Validators - e.g. Cluster Quality Managers (CQMs).
Induction & Onboarding: Support the induction of new Validators and Centre Leaders, ensuring they are well-integrated into the organisation’s quality standards and expectations.
Resource Creation: Develop training resources and tools—which can include asynchronous learning materials and digital toolkits—to support the consistent implementation of quality standards.
2. Quality Centre Checklist Revised (QCCR)
Quality Leadership: Serve as a Validator for QCCR (Quality Centre Checklist Revised).
Review: Review both QCCR and SMR reports for accuracy and compliance.
Calibration/Moderation Leadership: Lead the calibration/moderation of QCCR reports with validators to ensure a standardized, fair, and consistent approach to quality grading.
Validator Training: Equip validators to ensure a high level of competency and consistency in quality processes.
3. Report Analysis & Coaching
Comprehensive Data Analysis: Analyse various quality reports, such as SPARK validation results and QCCR data, to identify trends and systemic areas for improvement.
Data-Driven Coaching: utilise report findings to provide targeted coaching to centre teams, enabling them to bridge gaps and elevate performance.
SPARK 2.0 Application: Coach Centre Leaders and Validators on the practical application of the SPARK 2.0 framework at the centre level to drive continuous improvement
4. SPARK Achievement & Business Unit Support
Regulatory KPI Support: Support preschools in meeting and exceeding required regulatory KPIs for AOP and POP.
Centres Engagement: Support Validators (including CQMs) through active engagement at various platforms, providing strategic guidance to bridge policy and center-level execution.
Self-Appraisal Support: Provide on-the-ground guidance and resource support for centres in the preparation of Self-Appraisal (SA) Reports
5. Strategic & Operational Support
Lead QS Partnership: Support the Lead Quality Specialist in the planning and implementation of SPARK initiatives at NFC centres.
Quality Initiatives: Assist in the rollout and monitoring of specific quality initiatives that support the organisation’s overarching quality journey.
Process Improvement: Propose enhancements to current quality systems and processes based on feedback and observational data
6. Others
• Support Lead QS on the planning and implementation of SPARK at NFC preschools
Requirements:
Education
• Minimally a Bachelor degree in early childhood or related discipline
Experience
• At least 5 years experience as a centre leader
• Led centre or network of centres through a quality framework e.g. SPARK or equivalent
Skills and Attributes
• Clear understanding of SPARK 2.0 tool
• Excellent written and verbal communication skills
• Able to develop and conduct training; and on-site coaching
• Able to perform data analysis to draw follow-up action plan
• Able to travel to NFC preschools
