Job Description
IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada.
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
The Sr. Manager, Technical Operations is focused enabling the success a 24x7 Tier 2 support organization for our global technology footprint. This leader is instrumental in driving critically impacting events to resolution, iterative improvement of our proactive monitoring, and working with leaders across the business to improve our ability to effectively respond.
They function as a frontline leader who is comfortable with ambiguity, demonstrating effective communications and alignment in high pressure situations.
Job Requirements
5+ years of experience as an operator in a live service organization (SOC, TOC, ect.)
3+ years experience as a lead operator or team manager for an incident response organization
Demonstrated experience in ITIL compliant operations management; ITIL 4 certification a plus
IT certifications such as CompTIA A+, Network+, or ISO 22301 Implementer are a plus.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent of education and work experience).
Job Responsibilities
Drive incidents from detection to remediation according to established internal and customer focused SLAs
Implement monitoring and status reporting for the global IREN technical infrastructure, inclusive of our site, corporate, and customer related operations
Establish and maintain a 24x7 incident response schedule, ensuring adequate global coverage to meet operational needs
Coordinating with other IREN teams to establish and maintain an escalations framework capable of responding to all issues
Develop and maintain KPIs which illustrate impacts on our infrastructure and efficacy of incident operations.
Work with technical and operational teams to ensure all changes are appropriately scheduled and that relevant teams are advised
Plan and execute operational programs that ensure an environment of continuous improvement as part of defect resolutions
Job Benefits
At IREN, we offer a comprehensive Total Rewards package designed to support your health, well-being, and long-term success. Our Canada package includes:
Compensation
The expected base salary for this role CAD $160,000 - 200,000/annum Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region.Total Compensation package may be inclusive of annual incentive bonus, and equity (long-term incentive) Health & Wellness
Medical, dental, and vision insurance coverage – 100% company paid for employees and dependentsCompany-paid life and disability insuranceVoluntary life and critical illness coverage availableEmployee Assistance Program and virtual health care platform Financial Well-Being
RRSP with company matchVoluntary TFSA Time Off & Flexibility
3 weeks annually for vacation and paid holidaysFlexible work arrangements (remote/hybrid) – for some roles Growth & Development
Opportunities for advancement and internal mobilityTraining and personal development opportunitiesLifestyle & Culture
Company events and team-building activitiesWe value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need! Podtech Data Centers Inc., the employing entity and proud member of the IREN Group is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.
By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.
