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We are seeking an energetic Senior IT Product Manager to lead the design of cutting-edge AI solutions, accelerating product development for our AI platform teams. This position combines strategic product insights with hands-on design expertise to create intuitive and scalable AI products that deliver outstanding user experiences. The right candidate will thrive in creating enterprise-grade AI products, championing rapid prototyping, and developing design systems that enhance team productivity.
Key Responsibilities
Product Strategy & Vision
• Develop and execute the product vision and strategy for applied AI solutions.
• Translate business goals and user needs into compelling product roadmaps and design strategies.
• Elevate product principles and user experience standards within the team.
• Perform in-depth market and user research to inform product development.
• Establish success metrics, KPIs, and frameworks to evaluate user satisfaction and engagement.
• Support product positioning and contribute to effective go-to-market strategies.
Design & Innovation Leadership
• Oversee product design for AI applications, including Generative AI interfaces and intelligent automation tools.
• Lead design sprints and brainstorming sessions to accelerate product development.
• Create high-fidelity prototypes and interactive mockups to effectively communicate product concepts.
• Design user-friendly interfaces and experiences for AI-powered applications.
• Enhance design systems and UI/UX patterns tailored for AI products.
• Apply human-centered design principles to solve complex challenges efficiently.
• Foster innovation through experimentation, A/B testing, and iterative design.
Framework & System Design
• Develop reusable product frameworks that enhance platform team efficiency.
• Contribute to design guidelines, best practices, and templates for AI product development.
• Create playbooks for various use cases and implement service design frameworks for solution delivery.
• Ensure compliance with information architecture and data visualization standards.
• Contribute to interaction design patterns for AI and machine learning experiences.
• Establish accessibility standards and inclusive design guidelines for all AI products.
User Research & Insights
• Conduct user research to identify needs, behaviors, and pain points related to AI products.
• Execute usability tests and user interviews to validate design concepts.
• Create user personas, journey maps, and service blueprints for AI solutions.
• Analyze user data to guide iterative design enhancements.
• Transform research findings into actionable insights to inform product design.
• Maintain continuous feedback channels between users, product teams, and platform teams.
Utilize your expertise to make a difference
Required Qualifications
• 7+ years in product design, UX/UI design, or product management roles.
• Experience creating AI/ML products in enterprise environments.
• A proven record of delivering digital products from inception to launch.
• Hands-on experience in building design frameworks and reusable components.
• Strong background in designing both consumer and enterprise B2B applications.
• Experience in crafting conversational AI and intelligent automation solutions.
• Established expertise in leading design for data-driven applications.
Design & Product Skills
• Proficient in design tools such as Figma, Sketch, and Adobe Creative Suite.
• Robust understanding of UX/UI and interaction design principles.
• Familiarity with visual design fundamentals, including typography and layout.
• Knowledge of design thinking and service design methodologies.
• Skilled in prototyping tools and techniques.
• Understanding of front-end technologies for effective collaboration with engineering teams.
• Experience in data visualization with complex datasets.
AI & Technical Knowledge
• Deep understanding of AI/ML concepts and their implications for design.
• Experience with Generative AI platforms and prompt engineering.
• Familiarity with Retrieval-Augmented Generation architectures for AI.
• Knowledge of conversational AI design patterns and natural language interfaces.
• Awareness of ethical AI principles and strategies for bias mitigation.
• Experience in designing APIs for AI services.
• Understanding of AI explainability and uncertainty management in design.
Research & Strategy Capabilities
• Proficient in user research, usability testing, and ethnographic studies.
• Experience in qualitative and quantitative research methods.
• Aptitude for creating product strategies, planning roadmaps, and managing backlogs.
• Expert in synthesizing information and translating insights into actionable requirements.
• Familiarity with agile methodologies and iterative design practices.
• Experience in formulating business cases and ROI models for products.
Leadership & Communication
• Exceptional problem-solving skills balancing innovation and execution.
• Strong storytelling and presentation skills to articulate design vision.
• Collaborative approach, promoting teamwork and transparent communication.
• Able to give and receive constructive feedback on designs.
• Informed about the latest trends and technologies in AI product design.
Additional Information
This position follows a hybrid work model and must be performed at one of our designated IT hub locations: Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C.
To ensure effective work-from-home or hybrid setups, employees' self-provided internet must meet a minimum of 25 Mbps download and 10 Mbps upload speeds; wired cable or DSL connections are recommended.
Employees in California, Illinois, Montana, or South Dakota will receive bi-weekly compensation for internet expenses.
Humana will provide telephone equipment necessary for fulfilling job responsibilities.
Work must be conducted in a dedicated, uninterrupted space to protect member PHI/HIPAA information.
Scheduled Weekly Hours
40
Pay Range
The compensation range reflects an estimated starting base pay for full-time employment (40 hours per week). Pay may vary based on geographic location and individual qualifications.
$151,600 - $208,400 annually
This position is eligible for a bonus incentive plan based on individual and company performance.
Description of Benefits
Humana offers competitive benefits designed to support overall well-being, encouraging smart healthcare decisions for you and your family. Benefits include medical, dental, vision, a 401(k) retirement plan, paid time off, short-term and long-term disability, life insurance, and more.
About Us
Humana Inc. is dedicated to prioritizing health for our employees, customers, and communities. Through our insurance and healthcare services, we empower millions to achieve their best health.
Equal Opportunity Employer
Humana is an equal opportunity employer and does not discriminate based on any protected status. Humana is committed to affirmative action to promote employment of individuals with disabilities and protected veterans.
Humana adheres to all applicable civil rights laws and provides language interpreter services.
