About the Role
The Sales & Relationship Manager will serve as the primary point of contact for high-value professional clients, institutional investors, external asset managers, family offices, and strategic partners. You will be responsible for establishing and nurturing long-term client relationships, supporting their trading and custody activities, and ensuring a seamless, compliant, and professional client experience in the digital assets ecosystem. This role is central to expanding Bitcoin Suisse’s footprint in the Middle East and requires a proactive, service-oriented, and commercially driven mindset.
You will have the following responsibilities:
- Establish, grow, and maintain trusted long-term relationships with professional and institutional clients in the digital assets space
- Act as a key advisor by deeply understanding client needs, trading objectives, and risk profiles
- Provide high-quality support across brokerage, trading, custody, lending, and staking services
- Coordinate closely with internal stakeholders (Trading, Operations, Compliance, Legal, Product) to deliver tailored solutions and ensure smooth execution of client requests
- Lead the onboarding of new prospects, ensuring full alignment with FSRA requirements and internal compliance standards
- Gather market intelligence and client feedback to support the ongoing development of our service offerings
- Identify and pursue cross-selling and upselling opportunities to further strengthen client engagement
- Support business development initiatives such as sales campaigns, roadshows, and client events across the region
- Represent the firm at industry events, conferences, and meetings to expand the network and promote Bitcoin Suisse’s brand and capabilities
- Contribute to team development by supporting junior team members and fostering a collaborative, high-performance culture
- Engage in continuous learning related to digital assets, blockchain technology, and the evolving regulatory landscape
What you bring along:
- Bachelor’s degree in Finance, Business, Economics, or a related field; further education is an advantage
- Minimum 7–10 years of experience in financial services, ideally in relationship management, trading, wealth management, or digital assets/fintech
- A proven track record of managing and growing a portfolio of institutional or professional clients
- Strong understanding of compliance processes; familiarity with FSRA/ADGM regulations is required
- Deep interest and strong knowledge of digital assets markets and blockchain technology; prior experience in crypto-finance is a strong plus
- Motivated, dedicated, and responsible personality with a strong team-player attitude and the ability to perform under pressure
- Passion for excellence, adaptability, and continuous improvement
- Willingness to occasionally work evenings or weekends depending on client needs or market activities
- Professional fluency in English; Arabic or additional languages are considered an advantage
