We are looking for an RMA QA Engineer
Responsibilities:
1. Manage customer complaints related to RMA and responses in a timely manner and ensure
effective communication of information between customer and internal engineering teams for issue solving.
2. Support project implementation, such as additional process implementation, RMA system enhancement with IT, and ensure effective communication between customer and internal teams and regular review project progress.
3. Conduct RMA QA Analysis daily with collecting/reviewing customer data to achieve the RMA Approval TAT.
4. Drive RMA related improvement projects to enhance RMA process and customer experience.
5. Support data analysis and reporting to internal teams.
What we need to see:
• Bachelor’s degree in Electronics/Computer Engineering or equivalent education.
• Minimum 3+ years of customer quality experience in electronics products.
• Experience in quality operation in RMA.
• Strong ability on data analysis and familiar with QA analysis tools.
• Good verbal and written communication skills in English and Chinese.
Ways to stand out from the crowd:
• In depth experience in customer complaint handling and understanding what customer needs in quality.
• Good experience in SAP/Salesforce RMA system.
• Good experience in programming and data analysis using Excel, Tableau, JMP Analysis
Bachelor’s degree in Electronics/Computer Engineering/Electrical
Min: Exp 3+ Yrs
Key Skills: RMA (Must)
RMA QA Process (Must)
PCBA manufacturing (Good to have)
SAP/Salesforce RMA (Good to have
