Under direction, the Airport Communications Supervisor is in charge of and responsible for the proper and efficient operation of the 911 communications center at the San Francisco International Airport and supervises a staff of communications employees engaged in a variety of clerical and operational activities.
1. Supervises Senior Airport Communications Dispatchers and other subordinate staff and oversees the daily operations of a 24/7 section engaged in public safety communication, dispatch services and customer service.
2. Maintains radios, public address system and other communication equipment; directs the testing of the Airport Central Alarm System; monitors elevator, garage, fire and parking-lot hold-up alarm systems.
3. As assigned, represents the airport department in presenting, amplifying upon and proposing solutions for design changes or additions to the communication system; prepares initial drafts of specifications for new communication equipment.
4. Develops and administers training programs, standard operating procedures, and other related programs to meet the organizational goals and objectives; prepares and conducts performance evaluations; recommends corrective or disciplinary actions.
5. Oversees the maintenance of records and statistics of all emergencies; maintains confidentiality of information received; prepares, presents, and maintains departmental reports and records; conducts and directs investigations of alleged complaints related to staff and documents findings.
6. Assists in the preparation and planning of the budget requirements for communications section; attends meeting and or trainings and works on special projects.
7. May drive a vehicle in the event of mobilization and evacuation to transport personnel and equipment to the backup site.
Please note that incumbents in this classification may be required to perform the full range of duties as listed in the class specification.
