Description:
GameStop is looking for a proactive and customer-focused Front End Supervisor to lead our checkout experience and sales floor operations. As a global leader in gaming and collectibles, we strive to make every visit memorable for our community of gamers. In this role, you will act as a vital keyholder, overseeing the point-of-sale area and ensuring our guest service remains top-notch. You'll blend your leadership skills with your passion for the "Circle of Life" model helping guests navigate trades, pre-orders, and our Pro Rewards program. Whether you are guiding a first-time shopper or a seasoned pro, you will be the face of our storefront, managing the flow of the business while keeping the team motivated and the store looking its best.
Qualifications:
• Must be 18 years of age or older and authorized to work in the U.S.
• High school diploma or GED equivalent.
• At least one year of experience in retail sales or a supervisory role is highly preferred.
• A strong interest in and knowledge of current video games and hardware.
• Ability to stand for long periods (up to 10 hours) and lift up to 30 pounds.
• Strong proficiency in English; bilingual skills (Spanish/English) are a bonus.
• Capacity to work a flexible schedule, including peak times like holidays and weekends.
Benefits:
• Competitive pay starting between $8.50 and $11.25 per hour.
• Eligibility for 401(k) retirement savings plans.
• Access to health, dental, and vision insurance for full-time employees.
• Paid time off (PTO) and various performance-based bonus opportunities.
• Employee discounts on the latest gaming gear and merchandise.
Responsibilities:
• Oversee the front-end checkout process to ensure transactions are handled quickly and accurately.
• Manage store opening and closing procedures, including securing the building and managing alarms.
• Coach and mentor sales associates, providing feedback on performance and delegating tasks to keep the floor running smoothly.
• Drives sales by educating customers on trade-in values, pre-order programs, and loyalty memberships.
• Handle administrative duties such as reconciling registers, preparing bank deposits, and managing closeout paperwork.
• Maintain a clean, organized, and fully stocked sales floor, ensuring products are easy for guests to find.
• Monitor inventory levels and conduct regular stock counts to minimize shrink and ensure product availability.
• Process incoming shipments and outgoing "Omni-Channel" orders with high attention to detail.
• Address customer concerns with professionalism and empathy to ensure a positive resolution.
• Conduct bag and package checks for team members to safeguard company assets.
