Introduction
We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.
Your role and responsibilities
Key Responsibilities:
. Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.
. Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
. Define architecture roadmaps, governance standards, and best practices for scalable platform performance.
. Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.
. Mentor and guide technical teams and architects to continuously elevate delivery standards.
. Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
. Stay current with ServiceNow releases and innovations to proactively drive platform advancements.
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
. ServiceNow Certified Technical Architect (CTA) certification (mandatory).
. Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).
. Proven experience leading ServiceNow solution architecture for enterprise clients.
. 10+ years of ServiceNow experience, including multiple full lifecycle implementations.
. Strong understanding of integration frameworks, data modeling, and security best practices.
. Fluent in Arabic and English, with excellent communication and presentation skills.
. Based in or willing to relocate to Saudi Arabia.
Preferred technical and professional experience
. Experience in large-scale digital transformation programs in the Middle East.
. Familiarity with ITIL, Agile, and DevOps methodologies.
. Strong leadership skills with the ability to influence and engage at executive levels.
