Align with Business Goals
- Familiarize with the company's mission, vision, and strategic objectives.
- Work closely with other departments.
- Clearly articulate technical concepts to non-technical stakeholders.
- Forecast future network needs and plan for capacity expansion
- Receive, log, and prioritize incoming support requests.
- Troubleshoot and resolve technical issues, including hardware, software, and network problems.
- Escalate complex issues to higher-level support teams as necessary.
- Assist users with software installation, configuration, and usage.
- Answer user questions and provide clear and concise explanations.
- Create and maintain a knowledge base of solutions to common problems.
- Update and improve the knowledge base regularly.
- Share knowledge with the support team to improve efficiency.
- Monitor system performance and identify potential issues.
- Respond to system alerts and take corrective action.
- Perform routine system maintenance tasks.
- Strong technical skills, including knowledge of operating systems, hardware, and software.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Patience and empathy when dealing with users.
- Relevant certifications (MS, Network+, Security+) are preferred.
- Network support often requires 24/7 coverage, so shift work may be necessary.
- On-Call Responsibilities
• *Personal Skills**:
- Excellent communication, interpersonal and negotiation skills
- Excellent problem-solving skills
- Excellent presentation skills
• *Technical Skills**:
- Strong technical skills, including knowledge of operating systems, hardware, and software.
- Excellent troubleshooting skills.
- Ability to explain technical concepts in clear and simple terms.
- Patience and empathy when dealing with users.
• *Job Details**:
Job Location
Riyadh, Saudi Arabia
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
Business Continuity
Technical
Career Level
Entry Level
Years of Experience
Min: 1
Degree
Bachelor's degree
