NOC Network Operations Support Specialist

Location: Montreal NOC Network Operations Support Specialist The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis. Qualifications Education • 2 years technology diploma in a telecommunications or networking related program is required • Cisco Certified Network Associate (CCNA) required • Cisco Certified Network Professional (CCNP) an asset Work Experience • 2 to 4 years technical working experience is required • Experience working in the telecom industry is required Specific Competencies • Must possess a high level of customer service skills. • Proven ability to work independently and meet aggressive deadlines. • Proficient in and experience with telecom grade Ethernet access networks. • Detailed working knowledge and experience with telecom grade TDM/SONET transport networks. • Detailed working knowledge and experience with telecom grade DWDM and CWDM networks. • Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA). • Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs. • Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation. • Working knowledge of MPLS and VPLS an asset. • Detailed understanding of provisioning processes in a service provider environment. • Experience working with and troubleshooting optical medical converter technology. • Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds. • Working knowledge of Incident management ticketing systems such as Cherwell or Remedy. • Must be customer focused and an effective communicator Key Responsibilities • Performs functions relating to the administration, maintenance and support of the network and services provided to customers. • Provides direct and front line support to customers as required via telephone. • Provide technical and customer support functions in the Network Operations Center (NOC) • Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services. • Input, update and verify various databases and programs related to the job functions. • Compiles and summarizes statistical reports that are related in level to the functions inherent in the position. • Be safety and control conscious and aware of established control procedures, laws and regulations. • Other duties as assigned. Work Environment • NOC – Network Operations Center Special Conditions • This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate. • On-call rotation 24/7/365 • This position works shift work. • Only bilingual (French/English) candidates will be considered for this role. This is permanent position located in Montreal, QC with a salary of $65,000.00 per annum. Shift Breakdown Morning shift 7:00AM to 3:30AM Regular shift 9:00AM to 5:30PM Evening shift 3:00PM to 11:30PM (Shift premium applies 5%) Overnight shift 11:00PM to 7:30AM (Shift premium applies 10%)