Are you a skilled Support Engineer with MSP experience looking for your next big move? Do you thrive in fast-paced, client-facing environments where every day brings a new challenge?
We’re an established, high-performing Managed Service Provider serving clients across the New York area — and we’re growing fast. With consistent year-over-year growth in both team size and revenue, we’re ready to welcome a driven and well-rounded Level 2 / 2.5 Support Engineer to join our team.
Responsibilities:
• Provide top-tier support through our service desk via phone, web portal, or email
• Troubleshoot and resolve Level 2+ technical issues (remote and onsite)
• Provision hardware, software, and accounts for new users
• Administer Active Directory, DNS/DHCP, M365, and file/print services
• Perform system maintenance, software installs, antivirus updates, and endpoint protection
• Maintain workstations, printers, and peripherals
• Deliver consistent customer service and tech solutions that keep clients running smoothly
Requirements:
• 3+ years of MSP experience (non-negotiable)
• Office 365 administration experience
• Hands-on experience with Server 2016–2022, and Mac OS
• Basic understanding of networking devices (firewalls, switches, etc.)
• Familiarity with RMM/PSA tools (Kaseya, Autotask a plus)
• Strong troubleshooting skills and professional communication
• Valid driver’s license for client site travel
• CompTIA A+ / Network+ preferred
Benefits:
• Competitive Salary: $65,000–$80,000 based on experience
• Monthly Bonus: Earn an additional $500/month
• Benefits: Health, dental, vision
• After 90 days: Hybrid model — approx. 50% remote, 50% onsite at client sites
• Mileage reimbursement for client travel
• People-first culture that values team collaboration and autonomy
• Clear path to advancement — we promote from within
• Supportive environment with ongoing training, mentoring, and certifications
Ready to level up your career in a growing MSP where your skills make a direct impact?
