A company is looking for a DevOps Support Engineer to support enterprise customers by troubleshooting and resolving complex CI / CD, software, and infrastructure issues.
Key Responsibilities
Independently resolve highly technical CI / CD, software, and infrastructure issues for enterprise customers
Design and implement proactive solutions to prevent future support issues
Contribute to and maintain open source tools and publish documentation updates to enhance the customer experience
Required Qualifications
3+ years of experience as a DevOps, Site Reliability, or Platform Engineer
Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
Solid experience with CI / CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
Able to work independently and take initiative to drive proactive improvements
Deep commitment to delivering world-class support with empathy and patience
