Lead Front End Operations Specialist

Job Description Are you passionate about creating a seamless shopping experience for customers? We are seeking a dedicated Lead Front End Operations Specialist to enhance our Front End department. This pivotal role is essential in promoting a positive atmosphere while embodying our core values: respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities • Streamline and enhance processes, policies, and procedures across the Front End, Customer Service Center, and Accounting departments. • Transform the workspace for improved efficiency and cleanliness in Front End operations. • Guarantee a safe and high-quality customer service experience throughout the department. • Monitor and improve key performance metrics such as Shopping Experience Progress Reports, Customer Trackers, and Cash Over/Short measures. • Provide essential training, support, and follow-up on all aspects of Key Retailing. • Mentor and coach the customer service manager and front end supervisors. • Effectively communicate and promote company initiatives to your team. • Assist management in maintaining organized and clean environments in various areas, including check stands and the Customer Service Center. • Take on special projects and additional responsibilities as assigned. • Perform all essential job functions effectively, with or without accommodation. Qualifications Minimum • Availability to work mornings, afternoons, evenings, or nights as required. • Willingness to work weekends and holidays, especially during peak periods. • Experience in retail with a focus on customer service and front-end operations. • Ability to juggle multiple tasks and handle a high volume of work. • Strong written and verbal communication skills. • Proficient with computer applications including Microsoft Word, Excel, and more. • Comprehensive understanding of department operations such as team management, merchandising, inventory control, and customer service. • Proven track record of integrity and reliability in previous roles. Desired • Extensive experience in customer service and front-end operations. About Us We proudly serve our customers in over 40 stores and are committed to feeding the human spirit while creating remarkable experiences for our customers and communities. We value our team members, offering opportunities for personal and professional growth. Whether you seek part-time work or a full-time career, amazing opportunities await you. Apply today to become part of our family! What You'll Receive From Us: • Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans. • Flexible scheduling with paid time off based on eligibility and length of service. • Emotional and financial support through counseling and financial coaching services. • Employee discounts on various purchases. • Tuition reimbursement opportunities up to $21,000 throughout your career. • Pathways for career advancement through extensive training programs and diverse career opportunities.