RESPONSIBILITIES
Technical Support:
• Serve as the primary point of contact for all IT-related issues.
• IT asset management, including replacement and maintenance.
• Maintain and monitor the company’s servers to ensure optimal performance, security, and uptime.
• Provide support for software-related issues on server and cloud platforms.
• Administer and support the Microsoft 365 and Azure environments, ensuring correct user access, permissions, and security controls.
• Provide helpdesk and IT support, including diagnosing and resolving hardware, network and connectivity issues.
• Perform hardware, user access setup, configuration, and troubleshooting for desktops, laptops, etc.
• Provide basic IT security awareness training and guidance to employees.
IT Security:
• Manage and maintain security controls across servers, network security, firewalls and hardware.
• Manage and implement email security measures to protect against phishing, spam and other cyber threats.
• Develop, implement, and maintain IT policies and procedures and disaster recovery plan.
• Maintain accurate and up-to-date documentation for IT systems, access, and security processes.
• Conduct regular system audits and vulnerability assessments.
• Ensure secure access and compliance for remote working staff and company-owned devices.
• Stay up to date with relevant IT and cybersecurity trends, threats, and best practices.
REQUIREMENTS
• 3-5 years of hands-on experience managing IT Infrastructure and/or cybersecurity
• Strong working knowledge of Azure and Microsoft 365 environments.
• Working knowledge of IT security fundamentals, including endpoint protection, email security, access control, and basic incident response.
• Proven ability to personally execute core IT tasks rather than outsourcing key responsibilities.
• Ability to work independently, take ownership, and commit fully to a full-time role.
• Strong communication and collaboration skills.
• Relevant certifications (eg. CompTIA Security+, Microsoft Certified: Azure Administrator) are a plus.
• Ability to occasionally travel to regional office
Please indicate your expected salary in your resume.
