Scrum Master
Scrum Master
onsite 3 days per week in Ottawa office
Security Clearance: reliability granted or eligible for reliability clearance
We are hiring a Scrum Master to support one or more Agile delivery pods within a large-scale enterprise transformation program delivering a modern Knowledge Management (KM) solution, including AI-enabled capabilities.
In this role, you will work directly with delivery teams and Product Owners to support backlog-driven execution, facilitate Scrum events, manage delivery flow, and reinforce discipline around priorities and scope. Teams will be delivering a mix of platform, integration, and AI-enabled functionality, and you will help ensure work progresses in a predictable, transparent, and well-managed manner within a scaled Agile delivery model.
You will operate within a broader program structure that includes Agile Coaches and a Project Management Office (PMO), with your focus on day-to-day team delivery, backlog discipline, and continuous improvement at the pod level.
Scrum Facilitation & Team Support
Facilitate core Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.Support teams in applying Scrum principles, roles, and practices consistently.Foster a collaborative team environment that supports self-organization and accountability.Support Product Owners with backlog refinement, story readiness, prioritization, and sprint commitment.
Help teams maintain focus on sprint goals and agreed priorities.Monitor flow of work to identify unplanned or ad-hoc activity that may impact delivery commitments.Managing Unplanned Work & Scope Integrity
Help teams recognize and surface unplanned work as it arises.Support conversations with Product Owners and stakeholders to ensure new requests are assessed, prioritized, and routed through appropriate backlog or scope control processes.Reinforce transparency around trade-offs when additional work is introduced.Impediment Management
Identify, track, and support the resolution of impediments affecting team delivery.Continuous ImprovementSupport teams in experimenting with and adopting improvements to their ways of working.Reinforce Agile values and a continuous improvement mindset within the pod.Coordinate with other Scrum Masters to manage dependencies and alignment across pods.
Support participation in Scrum-of-Scrums or similar coordination forums as required.Ensure team-level activities align with program cadence and delivery expectations within a Scaled Agile Framework.5+ years of experience working as a Scrum Master on Agile software or digital delivery teams.
Demonstrated experience supporting teams that actively apply Scrum principles and practices.Solid understanding of Agile metrics and team-level delivery reporting.Scrum Master certification (e.g., Certified ScrumMaster (CSM), Professional Scrum Master I (PSM I), or equivalent).Experience supporting delivery of data-driven or AI-enabled digital products.
Experience working in large-scale or multi-team Agile programs.-Familiarity with Agile tools used for backlog and sprint management (e.g., Azure DevOps, Jira).-Exposure to complementary Agile practices (e.g., Kanban, DevOps, continuous improvement techniques).Experience working within a Scaled Agile Framework (SAFe) or other enterprise-scale Agile delivery models.Advanced Scrum Master certification (e.g., The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. We benefit from our collective success and actively shape our company’s strategy and direction.You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. Come join our team—one of the largest IT and business consulting services firms in the world.
