Position Overview
We are seeking a specialised Helpdesk Support Engineer to provide administration support related to IT invoicing, billing, budgeting and procurement processes.
Key Responsibilities
Financial Systems Support
• Provide first-line technical support for enterprise resource planning systems, accounting software, and financial management applications.
• Troubleshoot issues related to invoice processing, billing systems, accounts payable and receivable modules. Support users with financial reporting tools, budget management systems, and month-end closing procedures.
Procurement and Vendor Management Systems
• Assist internal stakeholders with procurement, purchase order, and vendor management.
• Perform assistance or troubleshooting related to e-procurement workflows, approval processes, and supplier quotation/invoices.
• Support contract management systems and ITD’s budget managers to attach supporting documents, validation and reconciliation of suppliers’ invoices.
Data Integrity and Process Support
• Monitor data accuracy across financial systems and assist with data reconciliation issues.
• Support users with system integrations between finance, procurement, and other business applications.
• Assist with user access management for financial systems whilst maintaining proper segregation of duties and compliance requirements.
System Administration and Maintenance
• Perform routine maintenance tasks on financial applications including user account management, system configurations, and security updates.
• Coordinate with vendors and internal IT teams for system upgrades, patches, and performance optimisation.
• Maintain system documentation and user guides specific to financial and procurement processes.
Requirements
• Minimally ‘O’ level certification with at least with at least 3 years practical support role experience in IT admin, finance and/or procurement related scope of work in Singapore Government Ministries and/or Agencies.
• Understanding of basic accounting principles, procurement processes, and financial workflows is preferred.
• Experience with ERP systems such as SAP, Oracle Financials, Microsoft Dynamics, or similar enterprise applications would be advantageous.
• Strong analytical skills with attention to detail and accuracy when handling financial data.
• Excellent communication abilities to work effectively with finance teams, procurement staff, and vendors.
• Understanding of business processes related to procure-to-pay and order-to-cash cycles.
• Ability to prioritise support requests based on business impact and urgency.
• Experience with specific financial software such as QuickBooks, Sage, Workday Financials, or Concur expense management systems.
• Knowledge of electronic invoicing standards and payment processing systems.
• Understanding of regulatory compliance requirements for financial systems.
• Relevant certifications in ERP systems or financial software applications.
