Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team in Dubai, United Arab Emirates. As a key member of our housekeeping department, you will play a crucial role in ensuring the efficient day-to-day operations and maintaining high standards of cleanliness and guest satisfaction.
• Assist the Housekeeping Management team in overseeing daily operations and coordinating staff activities
• Allocate tasks to Housekeeping Attendants and ensure proper distribution of workload
• Conduct daily briefings and communicate relevant information to the housekeeping team
• Monitor and respond to guest requests promptly, utilizing appropriate systems and procedures
• Coordinate communication within the department and with other hotel departments
• Liaise with Front Office and Maintenance to ensure room availability for guest arrivals
• Perform quality checks on cleaned rooms and public areas to maintain high standards
• Manage inventory of cleaning supplies and linens, placing orders as needed
• Train new team members on housekeeping procedures and best practices
• Assist in creating and updating cleaning schedules and rotation plans
• Address and resolve any housekeeping-related issues or complaints
Qualifications
• Minimum of 2 years of experience in housekeeping, preferably in a coordinator or supervisory role
• Proven leadership skills and ability to manage a diverse team
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent organizational and time management skills
• Proficiency in Microsoft Office suite, particularly Excel and Word
• Experience with hotel management software (e.g., Opera Cloud) is a plus
• Outstanding interpersonal and communication skills
• Ability to work a flexible schedule, including weekends, holidays, and different shifts
• Problem-solving skills and ability to make quick decisions in a fast-paced environment
• Knowledge of housekeeping best practices, cleaning techniques, and safety protocols
• Fluency in English; knowledge of Arabic or other languages is an advantage
• Physical stamina to perform housekeeping tasks when necessary
• Customer-focused mindset with a commitment to providing exceptional service
