InCom Web & e-Marketing Solutions is currently recruiting for a full time Help Desk Technical Customer Support Specialist (Web Applications). We are looking for a person who is detail oriented, fluent in English, friendly and extremely comfortable with technology.
• Resolve support inquiries from customers via phone and email
• Work directly with new customers to ensure successful on-boarding and adoption
• Communicate regularly and proactively with clients and deliver timely and appropriate responses to incoming requests
• Provide excellent support and ensure a high retention rate.
Qualifications/Requirements:
• 2+ years relevant work experience in a customer support or account; management (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
• Impeccable verbal communication and interpersonal skills;
• A positive attitude and ability to excel under pressure;
• Ability to maintain a high level of client retention and satisfaction;
• Capable of working independently and cross-functionally, multitasking;
• A detail-oriented with strong time management skills;
• Experience with Content Management Systems (CMS) is an asset;
• Tech savvy with the ability to navigate apps and software;
• Experience with CRM software is an asset;
• Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
• SaaS: 1+ years (Preferred);
• Enterprise Software: 1+ years (Preferred);
What We Offer You:
• A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West station
Job Types: Full-time
Benefits:
• Dental care
• Extended health care
• Life insurance
• Paid time off
Schedule:
• Monday to Friday
Supplemental pay types:
• Bonus pay
Qualified candidates should forward their resume by email
